Human Services Specialist II - Eviction Prevention Service Navigator

Alexandria, VA
$52,326.04 - $70,092.62 Annually
Jan 20, 2022
Feb 03, 2022
Full Time
Human Services Specialist II

Eviction Prevention Service Navigator

The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. About one-quarter square miles in the city have been designated as a national or local historic district. We proudly embrace our rich history and seize the endless opportunities that lie ahead. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for our Human Services Specialist II position.

An Overview

This American Rescue Plan Act, one-year grant funded position will have a visible and consistent presence in the community and build a rapport with City residents who need assistance with accessing a range of public and private human services. The incumbent will establish working relationships and frequent interactions with City and community-based service providers, and advocate and intervene on behalf of individuals seeking services when there are questions or issues arise. The aim is to empower City residents to access and navigate services and communicate, as necessary encountered barriers.

The Eviction Prevention Service Navigator is responsible for enhancing the quality of life for low-income Alexandria at risk of or facing potential eviction. The Service Navigator will participate in the reporting, coordination, planning, as well direct client management. The Service Navigator will work closely with community members to assess, plan, implement, monitor, and evaluate actions required to prevent eviction and stabilize housing and meet the client’s human service.

What You Should Bring

The ideal candidate should have knowledge of substance abuse, child and adolescent development and behavioral health disorders. Knowledge of available community resources, such as medical, legal, mental health and, economic and social services. Knowledge of treatment issues related to behavioral, emotional, economic and social problems, including dual diagnosis, and chemical dependency. Skill in engaging a variety of clients and in communicating clearly and effectively, both orally and in writing with clients, other professionals and citizens. Ability to perform individual and group counseling and or provide prevention and education services. Ability to evaluate client needs and formulate goals to resolve social and emotional problems. Ability to demonstrate commitment to serving low-income communities, eviction / homelessness prevention; Knowledge of Alexandria local community and human services organizations; Excellent customer service, written & oral communication skills; Demonstrate cultural competency and understanding and experience applying racial equity lens; Ability to work autonomously while cooperatively; Professional written and verbal communication as well as interpersonal skills; Strong organizational skills with attention to detail; Ability to problem-solve and manage time with multiple projects; Competent in utilizing computer MS Suite, Outlook, Teams, and case management software; Readiness to have flexible work schedule, including commitment to work evening hours and weekends.

The Opportunity
  • Lead and coordinate in-person outreach efforts, including door-knocking and events;
  • Support landlords and tenants in applying for Rent Relief Program application;
  • Advocacy around rent relief programs and resources for residents;
  • Coordinating and providing care that is safe, timely, effective, efficient, equitable, and participant Centered;
  • Build and maintain relationships with local community-based organizations to build referral database and coordinate care of clients;
  • Provide support to clients’ seeking information or help completing rental assistance applications by phone and/or in-person;
  • Participate in weekly client - coordination calls with community partners;
  • Navigate community resources and follow-up on resource availability;
  • Work with team to organize and track outreach to affected addresses/zip codes to notify tenants about a) eviction moratorium/tenant protections, b) rental assistance opportunities for Alexandria residents;
  • Following up with clients for continued support;
  • Compile timely reports and data, including outcomes, outreach efforts;
  • Performs other duties and related work as required.

About the Department

The Center for Economic Support provides programs and services for Public Benefits, Community Services, and Employment and Training. Our mission is to provide direct services to City of Alexandria residents in need of temporary assistance with food, shelter, employment and State medical assistance as they strive toward self-sufficiency.

Minimum & Additional Requirements

Bachelor's Degree in psychology, social services, public health, guidance, or a related field; three years of experience in the provision of mental health and/or substance abuse treatment services, including some experience at the level of Caseworker; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Must have a valid driver’s license.

Preferred Qualifications

Bilingual in Spanish, Amharic, Arabic languages. At least two years of experience providing crisis intervention, case management or service navigation to vulnerable, at-risk populations. Comprehensive knowledge of the City of Alexandria’s community resources, and the Department of Community and Human Services’ programs. Experience in community engagement and advocacy; Knowledge and experience of person-centered practices, strength-based mindset, and motivational interviewing; Experience creating and managing reports.


This position requires the successful completion of pre-employment background checks including but not limited to: FBI/Federal Records Check; VA State Child Abuse/Neglect Registry; Medicare/Medicaid Fraud Database; Verification of education/certifications; Drug screening; and Driver's license.

Schedule: Monday through Friday, 8:00AM - 5:00PM, with some evening & weekend hours as needed.

*This is a grant funded position that will end one year from the date of hire*

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