West Creek 1 (12071), United States of America, Richmond, Virginia

Sr. Learning Associate - Instructional Designer

Overview:

This role will be responsible for the design and development of a diverse set of learning materials to support our Cardline of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials. This individual will analyze learning needs, design and develop blended learning solutions. S/he will work closely to develop videos, storyboard e-Learning courses, structure simulations, create digital games, and much more.

• Establish and maintain relationships with business partners and stakeholders
  
• Partner with clients and/or internal partner teams/peers to understand business needs and business outcomes
  
• Conduct needs assessment by reviewing data, performing user research, and identifying how learning fits in the business strategy
  
• Assess when to gather more data and when to move forward to action (judgement and decision-making)
  
• Creativity and innovation to experiment with new approaches, processes, and disrupt the status quo
  
• Communicate and influence stakeholders (e.g., peers, SMEs, business partners) on project design, status, and seeking buy-in
  
• Demonstrate ownership of design for small to mid-sized projects/courses with minimal direction
  
• Put the customer first to ensure that the learner is at the center of every design
  
• Create holistic learning experience recommendation and curricula/design documents
  
• Develop on-brand learning content using various modalities, authoring tools, and standard templates & best practices to include but not limited to eLearning, instructor led training, performance tools and resources, assessments, simulations, and other.
  
• Create behaviorally-based assessments and evaluation methods
  
• Partner with other stakeholders (e.g., peers, developers, multimedia, program managers, facilitators) and instructional designers to ensure a seamless learner experience
  
• Train up stakeholders (i.e., facilitators, business SMEs) to deliver or curate the learning experience
  
• Evaluate learning experiences and present recommendations for updates to manager and/or team
  
• Manage scope, schedule, and resources for project work with minimal direct supervision to successfully meet deadlines
  
• Experience with project management and managing multiple, simultaneous tasks
  
• Maintain curation cycles for learning updates and sunsetting content
  
• Recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan
  
• Exceptional professional communication and technical writing skills.
  
• Basic video and audio editing skills are a strong plus.
  
• Ability to learn and master new software applications quickly and thoroughly
  
• Knowledge of instructional systems design methodology, rapid design/development methodologies, adult learning theory, research methodology, and assessment tools.
  
• High level of proficiency in Microsoft Suite & Google Suite applications (Word, Excel, Visio, PowerPoint, Publisher, docs, sheets, slides)
  
• Knowledge of learning development applications i.e. Storyline, Captivate, Camtasia, Creative Cloud, etc.
  
• Ability to break down complex, technical processes into simple, logical steps.
  

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
  
• At least 2 years experience in instructional design or development
  
• At least 2 years Microsoft Office or Google Suite experience
  
• At least 2 years experience applying instructional design methodology (ADDIE/SAM or AGILE)
  
• At least 2 years experience using Instructional Design applications including InDesign, Illustrator, Photoshop, Acrobat, Articulate 360, Captivate, or Snag It
  

Preferred Qualifications:

• Bachelor's Degree
  
• At least 3 years experience in instructional design or development
  
• At least 3 years experience using Adobe Creative Suite applications: InDesign, Illustrator, Photoshop, Acrobat, Articulate 360
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).