Customer Service Representative (International Business)

Employer
Certis Biologicals
Location
Columbia, MD
Posted
Jan 18, 2022
Closes
Jan 20, 2022
Ref
318736494
Industry
Other
Hours
Full Time
I. Job Description Summary:The International Customer services Representative will report to the Head of International Business with a dotted line to the Logistics Manager. This role will focus on delivering top-of-the-line customer support to Certis Biologicals' international business customers.II. Duties and Responsibilities:* Be the first point of contact for customers sending in new orders or reaching out to Certis Biologicals for inquiries and status updates.* Maintaining up-to-date price list, payment terms, and packaging requirements for each customer in the system.* Creating new customer accounts in the ERP, coordinating with finance for all credit check paperwork.* Ensuring any new orders are in the plant planner's schedule/S&OP master database.* Coordinating with packaging and labels department to prevent delays/slippages and to highlight any new changes.* Coordinating with the logistics manager to receive shipment status and be the point of communication with the customers.* Be the recipient for all web/social media inquiries that then get passed on to all relevant sales/field development persons in the international business team for prompt action.* Be the internal coordinator for promotional material and samples dispatches/printing/inventory etc.* Assist the international business managers with data mining from ERP/external sources.* Comfortable with MS Office (Excel, PowerPoint, Word) and willing to learn the new ERP system.III. Important Personality Attributes for This Role:* Respectful, cheerful, and professional communicator.* Team player: Ability to seamlessly work with multiple internal and external stakeholders.* Comfortable working with international customers in over 50 countries.IV. Requirements* Strong analytical, interpersonal, and communication skills.* Highly detail-oriented position with strong organizational abilities.* Ability to anticipate and analyze problems, document issues, and recommend solutions.IV. Education/Experience:* High school diploma required.* 2 years of experience in a customer service environment preferred.* Bilingual is a plus but not required.Please send CV or resume to cgayden@certisbio.com or mail to Human Resources, Certis USA, LLC, 9145 Guilford Road, Suite 175, Columbia, MD 21046.Certis USA is an Equal Opportunity Employer.