Company: FedEx Office Job Title: Manager, Solutions Consultants Job Requisition Number: RC463068 Locations: 325 7TH ST NW Washington, District of Columbia 20004 Category: Sales/Solutions Type: Full Time Work Shift: FXO_Any POSITION SUMMARY: The Manager, Solutions Consultants, HC is responsible for leading and executing the successful implementation of the Sales Account Executive's customer and/ or location specific strategies and the Hotel and Convention strategy. This manager leads their team to attain revenue via assigned Sales Solution Consultants (includes both the Customer and Events Solution Consultants). The Manager Solutions Consultants, HC mission is to deliver a high return on investment and to firmly entrench FedEx Office as the supplier of choice in market by leading and developing the Solutions Consultants team. Following the FedEx Office sales process, this person will identify, develop and grow FedEx Office's prospective and existing local market customer base and establish and grow relationships within the properties and brands that feature HC locations. This position is also responsible for executing the National Secondary Coverage Program deliverables. Applicants should reside in the Washington DC area. Other areas for resident consideration include New York City, or Chicago, IL. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) * Lead and manage a high-performing team within a defined market territory (in-person and remotely); consistently provide effective direction, coaching and development to this team with travel as required * Lead team to meet and exceed assigned revenue objectives * Lead team in developing new and repeat contacts and in increasing revenue customers * Lead team in increasing revenue within their assigned market/ customers via face-to-face customer visits, cold calling and prospecting * Lead the Solutions Consultants in developing appropriate tactics and strategies ensuring revenue growth during changing customer and market priorities * Manage execution of direct reports within an assigned geographic area including travel to multiple locations as required * Ensure all direct reports have a good understanding of their assigned customer's needs and the capabilities of FXO and the competition * Lead the Solutions Consultants to build and maintain a robust and accurate pipeline of business at established standards inside of the FXO customer relationship management tool (CRM) * Ensure the Solution Consultants maintain accurate customer relationship management (CRM) system data, including daily activities and account updates * Collaborate across teams to develop appropriate tactics for assigned customers in response to changing priorities * Partner across functions, (ie Sales, Operations and FSO), to ensure all customer deliverables are performed within the customer's contracted guidelines * Partner with Operations and Sales in a team selling capacity to grow local account revenue through the National Secondary Coverage program * Lead and deliver execution of National Secondary Coverage program through continuous process improvement and compliance with program metrics * Maintain strong, top-to-bottom relationships within assigned customers * Actively manage the quality of direct reports, select and retain top talent, use effective coaching techniques and the Performance Management process to ensure Team Members exhibit competencies and behaviors expected by FXO and its customers /partners * Provide financial insight that demonstrates an understanding of the FXO's business model and that of the competition * Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies * All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: * Bachelor's' degree in Business, related field or equivalent experience * 5+ years outside Business to Business sales experience * 4+ years of sales management experience * Experience in, or serving, the hotel/convention or meetings industries strongly preferred * For new hires, must meet all FedEx Office employment qualifications in force at time of hiring * For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: * Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to work within the appropriate level of independence * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. * Suggests areas for improvement in internal processes along with possible solutions. * Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. * Applies Quality concepts presented at training during daily activities. * Supports FedEx Office Quality initiatives. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at @FedEx.com.