Sales Associate

Hand & Stone
Gaithersburg, MD
Jan 14, 2022
Jan 20, 2022
Full Time
Are you passionate about people? Do you have a natural ability to connect with people? Are you a sales ROCKSTAR? If this is you, join our talented team of Sales and Client Service Professionals and watch your career grow! Hand & Stone Massage and Facial Spa of Gaithersburg is expanding our team of sales and client service professionals! Our ideal candidate is a responsible, driven individual with excellent communication skills and a winning personality. We are looking for someone interested in a long-term role in a stable and positive environment with tremendous opportunity for professional growth. Our goal is to provide our valued members and guests with a world-class experience, and our Sales Associates are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our Sales Associates are the "front line" in our business, and the first impression our clients have of our spa. They provide an exceptional experience through both face-to-face and phone interactions with our clients. As the liaison between our clients and our Service Providers, Sales Associates work to educate clients and members on our services and products, and help to guide them to get the most out of their visit. Our Sales Associates are expected to educate clients on enhancements and upgrade options for their service, and to sell memberships and gift cards. Benefits GALORE! * We offer a competitive compensation structure, hourly rate plus commissions - earning potential is practically unlimited for strong sales performers! * Paid training * Professional and safe working environment * Employee discounts * Opportunity for professional growth - we promote from within and have opportunity available for strong performers to move into a leadership path * AND MORE! Key Functions of the Role * Provide exceptional service and experience to each client through phone and in-person interactions * Communicate sales promotions and service options with clients * Promote health and wellness benefits of massage therapy and skincare * Membership education and sales * Schedule/Confirm appointments and balance the daily appointment book * Passionately promote products and services with effective, clear communication * Communicate with Service Provider team and maximize appointment book * Computer data entry Role Requirements * Proven passion for communicating with people and providing consistent, exceptional service * Capability to work flexible hours including mornings, nights, weekends and holidays * Excellent verbal and written communication skills * A fast learner with a positive attitude * Computer proficiency; knowledge of Millennium booking/POS systems is a plus * A strong team player with the ability to work independently under minimal supervision * Excellent organizational skills including attention to detail and multi-tasking * Critical thinking skills, including customer conflict resolution * Have reliable transportation to/from work About FGG Spa, LLC Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 450 locations across the country, the Hand & Stone brand is a leader in the membership-based spa service industry. FGG Spa, LLC is the largest Hand & Stone franchisee in the system. We have grown to 25 locations across 5 states, and we are still growing! As a family owned business, we are able to provide the benefits of a large company while still keeping a "family" vibe in the spa. We focus on client experience first, and that includes our internal clients our team members! We can't wait to meet you!

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