[Customer Service / Remote] Anywhere in US / Competitive pay / EST business hours - As a Customer Experience Agent you'll: Provide thoughtful, personalized communication to Casebook users via phone, chat, email and social media; Effectively resolve customer enquiries in a considerate and timely manner; Investigate, troubleshoot, replicate and document customer issues efficiently and concisely; Write outgoing communications such as release notes, articles for the knowledge base and other ways to help customers and users better understand how to use the platform Hiring Fast >>