Technical Project Manager (Systems Engineering)

Employer
Salient CRGT
Location
Rockville, MD
Posted
Jan 18, 2022
Closes
Jan 20, 2022
Ref
319616242
Hours
Full Time
Are you looking for a new and exciting career opportunity? Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams. As a Salient CRGT employee, you get to be part of a best performing team supporting our nation's most critical missions. At Salient CRGT, we recognize that financial rewards and great benefits are important. That is why we offer competitive compensation and a diverse benefits package. Click here to learn more about our extensive benefits program. Why Salient CRGT? We're passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration is essential. Are you ready to make a difference? The ideal candidate will be responsible for Duties: Serves as project-level manager for Service Desk knowledge-enabling technologies. Manages technical team of up to fifteen staff supporting Cisco Call Center, ServiceNow, KM and other systems as designated by management. Coordinates support across multiple platforms, ensures appropriate coverage, and manages 7x24 support for indicated systems. Ensures maximum system uptime in association with governing service agreements. Ensures appropriate response time to customer inquiries. Manages Change Management procedures in compliance with governing processes. Supports Service Desk staff in their efforts to comply with EPLC, C&A and other management mandates. Ensures staff follows proper procedures in their day-to-day operations. Works with hosting services, physical plant managers, business owners, and other support partners to ensure continuity of operations. A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline. This position requires a minimum of ten years experience, of which at least three years must be specialized technical experience. Specialized technical experience includes system design, implementation, and integration across diverse platforms. Three or more years of demonstrable development experience with either ServiceNow, Cisco Call Center, KNOVA, or COGNOS is strongly preferred. Knowledge of project development from inception to deployment, expertise in the management and control of funds and resources using complex reporting mechanisms, demonstrated capability in managing multi-task contracts and/or Sub-contracts of various types and complexity. End to end Project Management and PMP certified. Demonstrated experience in ITIL processes and practices. Must have excellent verbal and written communication skills. Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.