What will you be doing?:Handle daily responses to user requests for IT support services by providing IT support to users both onsite and in remote locationsWork with senior technical managers and staff to provide support for application design (including systems requirements), development, testing, and maintenance supportDevelop, maintain, and use applications in Workstation/Local Area Network (IWS/LAN) environments. Maintains and supports applications, computer and/or network operating systems, and other system softwareImage, configure and deploy workstations and laptops, and install, configure, and troubleshoot desktop and network printersProvide administration support for SharePoint including: Customizing SharePoint web pages, creating custom workflows using SharePoint Designer; Managing SharePoint content in lists and libraries; Migrating SharePoint sites from one location to another; Managing SharePoint site permissionsSetup, configure, administer, support and troubleshoot Microsoft Exchange email accountsCreate, support, administer and troubleshoot Microsoft Exchange distribution lists, individual and group mailboxes, and move mailboxes, user accounts across domains and update user information in the Global Address ListSupport, administer and troubleshoot issues with Windows Operating Systems, Adobe, and Microsoft software, Office 365 including but not limited to Outlook including personal folders, Word, Excel, Access, PowerPoint, Project, Visio, SharePoint Designer, and similarInstall, support and troubleshoot third-party auxiliary softwareProvide setup and support of Windows file, print and database servers including setup and administration of file shares and manage, support and troubleshoot file and folder permissionsTroubleshoot network, internetintranet and wireless network connectivity issuesProvide iPhone / Android setup, configuration, troubleshooting and provide onsite and remote support for iPhone / Android users; and Create technical documentation such as how to documentsRequirementsExpertise with Windows OSiOS and Android device supportBasic knowledge of networking, router, and switch managementLaptop hardware/software troubleshooting and/or repairInventory management including but not limited to provisioning and refurbishing laptopsKnowledge of VOIP systems and hardwareMaintain office security, including management of electronic entry system and surveillance systemInstallation and maintenance of various electronic peripherals such as monitors, TV, tablets, etc.Other miscellaneous IT/office supportPreferred:Experience with Office 365 cloud services including Azure and IntuneExperience with Mac OS XExperience withSharePointExperience withWordPressPossible travel within 15 miles of office:UPS and/or other shipping drop off locationsLocal retailer for electronic hardwareShredding servicesBenefitsThe Company:Founded in 2003, IT Concepts was established with a simple yet important promise to deliver technology concepts that work. This founding principle, which permeates throughout our team and company culture, has propelled ITC to the upper echelons of the industry. With award-winning services and unflinching dedication to country and clients, ITC remains committed to teamwork, innovation, and collaboration.Were an SBA 8(a) and CVE certified Service-Disabled Veteran Owned Small Business focused on providing best in class IT Services, Management Consulting, and Data Services Solutions to our clients.Were ISO 27001:2013, ISO 20000-1:2011, and ISO 9001:2015 certified and have CMMI DEV and SVC ML3 ratingsWeve been named part of: Inc 5000s Fastest Growing Private Companies in 2016, 2018, 2020 and 2021; Washington Business Journals Fastest Growing Companies in 2015, 2016, 2017 and 2019; Washington Business Journals Best Places to Work in 2015, 2016, 2017 and 2019.The Employer:We offer great benefits Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Protection, Pet Insurance, 401(k) with company matching and Profit SharingWe invest in our employees Every employee is provided with a stipend to invest in certifications, a masters degree, or even a doctorate.We work hard, we play hard -Nationals Games, Happy Hours, Holiday events, philanthropic endeavors, etcat ITC we enjoy working together but also take time to connect with each other and our community through various events and activities.IT Concepts is an Affirmative Action/Equal Opportunity employer. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence and business needs, not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.by Jobble