Product Operations Manager

Capital One
McLean, Virginia
Jan 18, 2022
Feb 17, 2022
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Product Operations Manager

Product Operations - Manager (Treasury and Treasury Accounting Technology Solution Focus)

As a member of the Product Operations & Delivery team at Capital One, you can achieve results you never thought possible by leading critical and strategic business transformations. In this exciting role, you will work closely with key stakeholders across the Finance organization: business, technology, design and product teams, to deliver results that will have a direct impact on the bottom line of the company and align with leadership's biggest priorities. Furthermore, your role within the On Demand Finance Transformation (ODFT) organization will put you in the driver's seat to enable our talented development teams to deliver capabilities, products, and solutions which will improve the way our Finance associates perform their work.

You will lead strategic execution of high priority initiatives for the organization that could include the future state of our Finance technology, Finance strategic initiatives and large scale, cross-functional program delivery. In this role with the Product Strategy and Operations team within ODFT you will drive implementation of strategic business initiatives across the Treasury, Controllers and broader Finance organizations while continuously collaborating with the broader ODFT organization and its Product functions to ensure adherence to the various product road maps and initiatives. This initiative has impacts throughout Capital One and you will work closely with key stakeholders not just in Finance, but throughout the company to deliver results that will have direct impact on the bottom line. The ideal candidate will be highly organized with strong problem solving and written and verbal communication skills.

The Product Operations and Delivery team members are best-in-class leaders in operationalizing and implementing complex, large-scale business strategies and solutions. Over the past three years, we have earned a reputation for the meticulous delivery of efficient, well-managed, and integrated solutions and processes to meet the needs of both Finance and broader Capital One. Our team's diverse backgrounds and experience result in better-integrated, de-risked, cross-functional problem solving and proven change management practices across Product, Finance & the Enterprise. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.

General Responsibilities:
  • Drive large scale cross-functional programs based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed
  • Leverage problem solving skills to ensure the program delivers on intent and maintain key program documentation
  • Forge relationships with key stakeholders to ensure accountability for and delivery of commitments
  • Identify ways to improve and streamline business processes
  • Exhibit a proven track record of implementing large scale cross-functional programs, bringing the ability to quickly put structure in place to manage the work
  • Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
  • Demonstrate confidence in presenting to an executive audience
  • Display ability to roll up messaging to an appropriate level for an executive audience. Produce professional, thoughtful presentation materials to drive home the big picture for our leadership team to make well informed decisions
  • Demonstrate organizational agility to adapt to changing demands
  • Apply understanding of financial, forecasting, data, and technology concepts to initiative objectives
  • Display exceptional consulting and collaboration skills with a variety of stakeholders across all levels
  • Plan, design, manage, and execute product roadmaps to ensure delivery. This activity includes management through feasibility, design, planning, and implementation
  • Assist teams in developing objectives and corresponding key results to tie back to value-delivered
  • Partner with ODFT customers, including the broader Finance community and other lines of business, to provide strategic and tactical thought partnership to effectively drive implementations
  • Show a willingness to learn and an intellectual curiosity to better understand Capital One's business processes to identify areas for improvement

Basic Qualifications:
  • Bachelor's Degree or Military experience
  • At least 5 years of experience with Product and/or implementing large scale programs

Preferred Qualifications:
  • Master's Degree in Business Administration (MBA) or Master's Degree
  • At least 7 years of experience implementing large scale technology transformation projects
  • Product, Lean, Agile or Six Sigma certification
  • Experience leading large scale technology transformation programs
  • Strong understanding of financial, banking, data, and technology concepts
  • Basic understanding of Product Management key principles, artifacts, and best practices
  • Work experience achieving results, with a focus on outcomes
  • Strong communication and collaboration skills
  • Strong problem solving and influencing skills
  • People leadership experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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