Linguist (Senior Associate, Process Management)

Capital One
McLean, Virginia
Jan 18, 2022
Feb 17, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Linguist (Senior Associate, Process Management)

The Enterprise Language Accessibility (ELA) team is a horizontal function under US Card responsible for servicing multilingual requirements across the corporation. We support all channels of communication and customer points of contact by working with internal partners from Capital One's diversified lines of businesses. ELA is responsible for ensuring that the intent of the target language reflects the accuracy, consistency, compliance and cultural appropriateness of the original English version. This position has a targeted focus in Spanish translation, and involves the following core competencies; teamwork, strong communication skills, attention to detail, and the ability to adapt to change quickly.

  • Ensure high quality delivery of Spanish translation services through management of governance
  • Delivery of high quality translation content
  • Provide linguistic expertise for project delivery support
  • Drive a consistent application of process and tools for delivery
  • Identify opportunity for process improvements
  • Meet with key stakeholders or performers required to complete translation requests
  • Communicate in a timely, consistent manner to update the client community on best practices, process changes, and upcoming events

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • Fluency in both English and Spanish
  • At least 3 years of Spanish linguist experience in financial services or marketing
  • At least 5 years of experience in English to Spanish professional translation, or American Translators Association (ATA) Certified: English to Spanish
  • At least 3 years of experience using CAT tools

Preferred Qualifications:
  • Bachelor's Degree
  • 2 years of language translation experience in Portuguese, French, Arabic, Mandarin, Russian, or another language
  • 2 years experience in Process Management
  • 4+ years Spanish linguist experience in financial services or marketing
  • 4+ years experience using CAT tools
  • 5+ years of English to Spanish professional translation
  • 5+ years of English experience in Legal, Banking or Business

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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