Night Audit Supervisor

Employer
Hampton Inn - DC
Location
Washington, DC
Posted
Jan 16, 2022
Closes
Jan 19, 2022
Ref
317028149
Hours
Full Time
Overview: Opportunity: Night Auditor SupervisorBalance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.Potential Career PathFront Office Supervisor/Accounts Payable or Receivable Clerk Front Office ManagerEssential Job FunctionsPerform bookkeeping activities, such as balancing accounts and conducting nightly audits.Keep records of room availability and guests' accounts, manually or using computers.Prepare and distribute daily reports.Supervise and train any night auditor working same shift.Audit and reconcile cashiers.Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.Input and update financial information into BRAINS network.Check guests/in out and perform Guest Service Agents tasks.Respond to guest inquiries and resolve complaints.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Follow sustainability guidelines and practices related to HHMs EarthView program.Practice safe work habits and wear protective safety equipment.Ensure overall guest satisfaction.Perform other duties as requested by management.Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.Position RequirementsHigh School diploma or equivalent preferred.Previous night audit/accounting experience or equivalent training required.Computer knowledge/Excel and arithmetic skills required.FSD is a plus, required within 90 days of employment.1 to 3 years of related experience.Work Environment and ContextWork schedule varies and may include working on holidays, and weekends.Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.What We BelievePeople Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It About Us : HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.