Solutions Specialist

Employer
WebbMason Marketing
Location
Hunt Valley, MD
Posted
Jan 16, 2022
Closes
Jan 18, 2022
Ref
315809834
Function
Accountant, IT
Industry
Other
Hours
Full Time
JOB SUMMARY:This role revolves around the day to day implementations of our flagship product, MarketingBench, scheduling for site builds and working with Sales and Customer Service to ensure the deliverables to the client are met/achieved in a timely and accurate manner. The primary purpose of this role is to improve the internal experience and formulate a process to assist with the execution of a MarketingBench site.ESSENTIAL FUNCTIONS:Assist the Solutions Architects, Implementation Specialists, Sales, and customer service teams with onboarding a new client to our flagship product MarketingBench.Collaborate with internal resources to align and input information needed around a site implementation.Work closely with the customer service team to input the technical requirements needed for a site build.Assist with formulating policies to help improve our commitments to the customer and create better efficiencies within the team.Help manage timelines, milestones, information, and assets needed from the Statement of Work.Provide customers, sales, and Customer Service assistance when needed.Must be able and willing to travel when necessary to provide onsite support.Train internal teams on client requirements of site build for successful maintenance post launch.Critical thinking / problem solving skills is a must for this position - ensuring that we provide good alternative solutions to clients if there is a request, we may not be able to accommodate.Keep a positive atmosphere for all employees and work as a team.ADMINISTRATIVE PORTION:Full access/understanding of internal software used for site buildStrong communication and organizational skillsPatience and good open communication with clients/Sales/Customer ServiceData entry for large and/or time sensitive projectsQUALIFICATIONS AND SKILLS:MS Office, MarketingBench Software, DemandBridgeProficient in Microsoft ExcelProject ManagementPlanning and organizingProblem solvingDelegating tasks and responsibility/Division of WorkCommunication skillsEDUCATION:High School DiplomaBA preferredEXPECTED HOURS OF WORK:Full time salaried position - 8:30 - 5:30Position may require after-hours tasks

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