Operations Manager

Holiday Inn Express Mechanicsville VA HOT114
Mechanicsville, VA
Jan 16, 2022
Jan 18, 2022
Full Time
To manage all facets of the Front Desk and other areas of hotel operations including but not limited to Breakfast operation, Housekeeping operations and all aspects related to ensuring high levels of guest service and satisfaction. . Supervises Front Desk staff: assists Front Desk Manager / GM in hiring, firing, performance evaluations, training, and development. . Maintains standards of guest service quality. . Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department. . Contributes to the profitability and guest satisfaction perception of other hotel departments. . Helps to develop short term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel. . Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. . Manages in compliance with established company policies and procedures. . Manages in compliance with local, state and federal laws and regulations. . Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. . Maintains procedures for credit control and handling of financial transactions. . Maintains procedures for security of monies, guest security and emergency procedures. . Receives departmental related guest complaints and ensures corrective action is taken. . Schedules staff according to labor standards and forecasted occupancy. . Ensures staff uses correct guest interaction skills. . Performs other related duties as required. . Ensures cross-selling of other Shamin Hotels by hotel staff. . Knows and complies with all company policies and procedures pertaining to this position and its duties. . Rewards employees who use their empowerment to meet or exceed guest expectations JB.0.00.LN