Agent Experience Manager

Mclean, VA
Jan 16, 2022
Jan 18, 2022
Full Time
At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.Function OverviewAs a Compass Agent Experience Manager (AEM), you help Compass agents leverage industry-leading solutions, comprised of technology, programs, and specialists, to grow their business. You are an ambassador, relationship manager, primary point of contact, and expert for a roster of Compass real estate agents. You will spend the majority of your time (80%+) in an agent facing capacity-building relationships, and providing real-time, best-in-class support that ensures their success.The Compass AEM supports agents across multiple disciplines: product, operations, and enterprise systems. The AEM serves as an intermediary and collaborator between agents and other specialty teams. You will partner with specialty functions to leverage expertise across the organization all focused on growing your agents business. This individuals performance is based on specific metrics associated with agent onboarding, product and program adoption, and agent retention.At Compass You WillProactively serve a portfolio of assigned agents so that they may achieve positive business outcomes via Compass software and servicesDrive agent software and program engagement to help agents become power usersMaster Compass technology and educate agents on Compass products and programs to enable best business practices in a competitive landscapePartner closely with Real Estate Sales Managers and other cross-functional teams to build and execute agent success strategies, including business growth plansWelcome new agents by conducting onboarding sessions for individual agents and agent teamsManage listing and licensing transfers throughout the onboarding processConduct in person Compass product and program trainings and meetings with agents as neededWork proactively to identify agent needs and develop solutionsDocument and continuously improve best practices, resources, and SOPsWork with local regional leadership on local best practices and regional priority projectsTroubleshoot issues related to marketing, Compass tools, technology/devices, enterprise systems, etcWork collaboratively with specialty roles to champion non-AEM questions on behalf of the agentWhat We're Looking ForB.A. or BS degree in a relevant field2-4 years previous experience in agent service, client success or client relationship management Real passion for serving agents trying to grow their businessesThe ability to establish credibility with key agent decision makers and influencersStrong written and verbal communication and presentation skills; extraordinary listening skillsStrong problem solving and analytical skills; quickly formulates solutions that deliver real business valueAbility to recognize and maximize new business opportunitiesMulti-tasking down to a science; handling multiple accounts and assignment simultaneouslyInterest in new software and cutting edge programs in the larger real estate landscapeA commitment to exceed goals that is internal, constant, and self imposedPrevious experience in real estate and technology a plusPrevious experience with live or virtual training a plusPrevious experience working with enterprise technology (Zendesk, Salesforce, Confluence, Gsuite) a plusDo your best work, be your authentic self.At Compass, we believe that everyone deserves to find their place in the world a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.Notice for California Applicantsby Jobble

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