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IT Support Technician II

Employer
Bowlero Corp
Location
Mechanicsville, VA
Closing date
Jan 18, 2022
Overview:Job Title: Support Technician IIJob Code: IPOLReports To: Manager, Help DeskFLSA Status: Non-ExemptSUMMARY: The IT Support Technician II will be responsible for answering incoming support calls and providing efficient, strong customer support. The role also involves communicating directly with clients, investigating problems on their systems, and working closely with other members of the IT department. The Support Technician II will possess strong problem diagnosis and problem solving skills, have the ability to work effectively under pressure, willing to learn and to contribute to the team.ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.Provide, as appropriate, telephone/verbal application support to resolve incidents.Maintain written communication (ie log updates) to a professional and legible standard.Keep clients informed of the progress of outstanding logs.Monitor individual call stack and prioritization of individual logs by severity and client.Provide a personalized, high quality service to clients.Monitors and responds to hardware and software problems utilizing hardware and software testing tools and techniques.Configures, installs, updates, troubleshoots, repairs and replaces computer systems, terminals, peripheral equipment and related hardware throughout the organization.Provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.Hours will include nights and weekends.SUPERVISORY RESPONSIBILITIES: n/aQUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND/OR EXPERIENCE:2 years' experience working on help desk preferred.MAC OSX, and Windows 7 and 10 Operating Systems experience requiredOffice 2010 - 2016 experience required.Experience configuring PC hardware required.Experience with Network Cabling & TroubleshootingTeleconference experience preferredKnowledge of Pixel POS (Point Of Sale Systems a plus)A+ certification a plus.MCP certification preferred.MCSE certification a plus.WORK ENVIRONMENT/PHYSICAL DEMANDS: General office environment where you will walk, bend and stand for periods of time.

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