Business Relationship Manager, IT

Gaithersburg, MD
Jan 05, 2022
Jan 18, 2022
Full Time
Unit Description:Sodexo's Information Systems and Technology department is in search of a Business Relationship Manager who will be responsible for managing relationships with our Healthcare, Seniors, and Government Services segments at both the North American and Global level, building a strong business intimacy with key business stakeholders and managing the demand portfolio. This is a remote position but we are looking for candidates to reside in Maryland, Virginia or Washington, DC in order to travel to our Gaithersburg, MD headquarters as needed.The successful candidate will:Be the IS&T representative for our Healthcare, Seniors, and Government segmentsDevelop an intimate relationship with the business representatives at the highest level of the segment: understand their strategy, provide insights when relevant (data based).Get a detailed understanding of the segment's needs (field observations, market trends, competition survey ).Feed Enterprise Architecture with strategic insight, influence roadmaps and budget allocation.Anticipate any change prerequisites in order to maximize new processes and tools adoption, act closely with Business Process Owners (Group Platforms and Support Functions) and provide inputs to continuously improve processes.Measure user satisfaction (both internal and external users).Ensure compliance with IS&T governance: contribute to build business cases and compute the actual ROI of the deployed solutions (close the loop with initial business cases).Promote Global solutions, defend affordable solutions (Total Cost of Ownership, change management).Capture opportunities for Proof of Concepts leveraging our innovation capabilities.Ensure transversal cooperation with other IS&T activities, other BRM's, Group Platforms and BPO's.Demonstrate the technical and product knowledge and be able to explain the ROI in response to client bids.Is this opportunity right for you? We are looking for candidates who are/have:Bachelor's degree or equivalent experience.Extensive expert knowledge of IT8+ years' experience in a similar roleProven experience managing Business-IT relationships in complex, matrix organizations in international environments.Broad functional exposure (Retail, Sales, Marketing, Finance, HR, IT, Supply Chain, Operations )Broad knowledge of applications (ie EPM, CRM, SMM ) and technical standards (ie APIs, SSO )Analytical skillsProgram, Project (agile) and Demand Management (including PPM tools) experienceAbility to build strong client relationships and deliver customer centric solutions.Team management experience and ability to "nudge"A' Ability to engage with business and C-level stakeholders, explaining technology in non-technical terms.Ability to develop and deliver multi-mode communication that convey a clear understanding of the unique need of different audiences to include active and attentive listening skills.At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo's Benefits.Not the job for you?At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search today.Working for Sodexo:How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.Position Summary:The Business Relationship Manager (BRM) role is responsible for Business (segment, function, platform) liaison to ensure alignment of IS&T activities to Business needs. Responsible for the demand management process for assigned segment or business.Needs a deep understanding of the IS&T organization, but also needs the skills to effectively communicate with segments and to understand their technological needs. Serve as the main point of contact between IS&T, Segments, HR, finance, and other departments that rely heavily on technology for daily business.Fully understands the business strategy of the segment and provide advisory services on any technology aspects.Develops an intimate relationship with the Business representatives at the highest level of the segments: understand their strategy, provide insights when relevant (data based).Assists the segments to define their Annual Business Plans or Roadmaps.Acts as the conduit between the segment and Global/Regional IS&T. He/she also facilitates the IS&T Governance for the business (taking them through the steps and ensuring coordination for example).Partners with the Business and drives delivery of customer-focused value; contributes or assists in the generation of any segment business case, which has an IT/technology component. Serves as the IS&T representative for one or more segments and for some or all regions.When the segment revenue in a Region is predominant in the Global Segment revenue, BRM will double-hat as Global and Region BRM.Qualifications & Requirements:Basic Education Requirement - Bachelor's Degree or equivalent experienceBasic Management Experience - 7 yearsBasic Functional Experience - 7 years of experience in project management methods and financial budgetingSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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