Customer Care Resolution Associate

3 Day Blinds
Columbia, MD
Jan 16, 2022
Jan 19, 2022
Accountant, IT
Full Time
With over 40 years of success, 3 Day Blinds has become the leading national retailer and manufacturer of quality custom made blinds, shades, draperies and shutters. We help transform our client's homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.Are you a high-energy individual with a passion for providing consistently exceptional service? If so, join our growing Customer Care team with confidence!WHAT'S IN IT FOR YOUAs a Customer Care Resolution Associate, you will ensure our internal and external clients receive the superior client experience that is part of our brand promise and Core Values.You'll receive competitive pay and benefits including medical, dental, vision, paid time off and a 401(k) plan with a degree of employer matching.You'll experience paid training in a comfortable, professional environment and advancement opportunities.We work hard, but we also celebrate success and find ways to have fun.You will be part of a dedicated call center and come to work in casual clothing, ready to get the job done!We are looking for ambitious and driven individuals to join our growing team. We operate in a high-performance, dynamic culture and our work atmosphere is entrepreneurial. If this sounds like it could be you, read on!This role currently operates in a remote setting.HOW YOU'LL CONTRIBUTEProvide high caliber support to our sales team of Design Consultants and Installers.Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs.Provide valuable insight to improving overall client experience through constant feedback.Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries).Respond timely to client inquiries while keeping adherence to assigned schedule, phone time and resolution time.Delight the client by exceeding expectations with their window covering needsATTRIBUTES FOR SUCCESSAble to identify and execute resolution on a variety of customer service issues in a prompt mannerProvide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and wordsA self-starter who consistently meets established productivity, schedule, call monitoring and survey score standardsAdaptable to change, with an ability to learn new skills and retain informationTeam-oriented with a positive outlook and willingness to go above and beyondAn exceptional written and verbal communicatorDetail-oriented, flexible, and able to multitask in a fast paced environmentFocused on providing exceptional service to both internal and external customersComfortable with computers, with an ability to navigate multiple systems at onceREQUIREDHigh school diploma or equivalent work experienceAbility to work full-time, five days a week with one of those days on the weekend (alternating schedules)Experience in a Customer Service based roleStrong communication skillsProficient in Microsoft Office technologyPREFERREDExperience in a call center environment is preferred

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