Operation Manager IND
DescriptionLIA is seeking an experienced Operations Manager to delegate, coordinate, manage, and oversee the company operations. The operations manager's role is shall ensure the operation of the company is running smoothly, and provide the support needed for the CEO. The specific duties of an operations manager include formulating strategy and new ideas, improving performance, procuring material and resources, and securing compliance. The Operation Manager should be ready to mentor team members, implement policy and procedures, find ways to increase the quality of customer service, and implement best practices across all levels. Ultimately, we will trust the qualified candidate to help the company remain COMPLIANT, EFFICIENT, and PROFITABLE during the business.Major responsibilities include (not all-inclusive):Meet with the CEO at 9:00 am each morning, either by phone, in person, over zoom, skype, etc. to discuss changes, suggestions, or ideas for the company.Respond and/or resolving issues that are related to employee relations, HR, operational, policies and procedures, within the company.Conduct quarterly follow-ups with employees to discuss any employee's issues/concerns ( if any) and/or any contract issues.Review and create documents related to the operation of the company and report to the CEO.Monitor compliance on ISO, 9000, 9001, or 2000.Monitor compliance for CMMCConduct weekly and monthly meetings with the team.Monitor compliance for DCAADevelop and create refresher training, training schedule, and onboarding training.Thoroughly review all agreements such as Temp Employment agreement, NDA, etc..Maintain and update all SOPs accordingly.Develop new processes to meet individual customer requests by understanding customer needs to effectively communicate and provide guidance to others.Monitor and comply with federal, state, local regulations to successfully communicate any changes to leadership and LIA employees (eg COVID, unemployment, etc..).Recruit, interview hire, train, and oversee the professional development of all HQ staff.Conduct orientation and on-boarding process.Approve and monitor timesheets and PTO entries in accordance with the company's policies and procedures.Process Payroll in a timely manner.Perform administrative duties (ONLY IF NEEDED).Create, write, and/or develop organizational charts, transition plans, recruiting/staffing plans in accordance with PWS/SOW.Conduct, Identify and communicate cost savings initiatives to improve LIA's internal processes, procedures, and policies.Complete and send invoices to CEO for approval prior to submission.Review invoices for accuracy (period of performance) and proper money management (eg, duplication, proper invoice #, payment terms etc..).Analyze the performance of support functions with internal team members to determine improvement for different departments/contracts such as IT department, human resource, etc -Establish a streamlined process to track and measure staff performance to improve the organization's performance (establishing specific measurements that track individual personnel performance and provide feedback that focuses on issues and success factors).Maximizes staff utilization by effectively and immediately assess staffing shortfalls and adjusting accordingly.Identify systems to boost company effectiveness. (Keeping up to date on information and technology affecting functional area(s) to increase innovation and ensure compliance). -Maintain professional and technical knowledge by attending educational workshops, reviewing publications, and establishing personal networks.Coach, counsel, discipline, and monitor employee's performance results.Monitor and submit monthly reports such as the company's hiring ratio regarding veterans, retention ratio, etc.Advising managers on labor issues including safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and managers comply with company's policies by utilizing the company's HR platform.All unvaccinated employees must wear a mask while in the office and entering/exiting the building. LIA currently provides hand sanitizer and wipes for all employees. Each employee is required to wipe their desk prior to the end of each work period.