Primary Work Address: 4000 Jones Bridge Road, Chevy Chase, MD, 20815Current HHMI Employees, click here to apply via your Workday account.HHMI is focused on supporting and moving science forward in a variety of different ways ranging from conducting basic biomedical research, empowering educators, inspiring students, developing the next generation of scientists - even stretching into film and media production. Our Headquarters is in the greater Washington, DC metro area and is home to over 300 employees with expertise in investments, communications, digital production, biomedical sciences, and everything in between. The work housed here supports and augments the groundbreaking research conducted in HHMI labs across the nation. As HHMI scientists continue to push boundaries in laboratories and classrooms, you can be sure that your contributions while working here are making a difference.Summary: HHMI is widely recognized as an innovative national philanthropy, the world's foremost medical research organization, a leading light in science education, and a renowned institutional investor.This position will serve as the first contact for visitors to HHMI's Headquarters campus. The Receptionist/Administrative Assistant will be responsible for welcoming campus visitors in a professional and friendly manner, utilizing exceptional customer service skills. Daily responsibilities will include interacting with VIP and high-profile guests, answering, assessing, and directing multiple calls to appropriate staff members utilizing the Cisco Call Manager system, and receiving and redirecting emergency facility service requests. Under the general direction of the Campus Operations Specialist, this position will also provide administrative support for the Campus Services department which will include, pantry supplies ordering, art inventory database, scheduling, and other tasks as assigned.This position requires the availability to work Monday to Friday from 8:00 am to 5:00 pm.Essential Duties and Responsibilities:Greet and welcome VIP visitors and high-profile guests in a professional and friendly manner to a highly visible corporate/academic environment utilizing exceptional customer service skills. Answer, assess, and route multiple calls on Cisco Call Manager system to appropriate staff members as quickly and efficiently as possible.Coordinate transportation for visitors using Institute's shuttle service, taxicab, or limousine services as requested.Be proactive with alerting department contacts about client or transportation delays, taking action to resolve any issues as efficiently as possible.Monitor the opening and closing of the reception entrance using established procedures.Monitor the flow of visitors and employees at the reception entrance, ensuring that all are compliant with COVID-19 protocols for entering the headquarters campus.Receive and redirect emergency facility requests to appropriate parties.Reconcile and process invoices in the Ariba procure-to-pay system to meet payment deadlines as needed.Provide administrative support to various members of Campus Services as requested.Maintain art inventory database.Monitor and replenish office and pantry supplies and equipment as needed or requested.Manage Institute's Lost & FoundCommunicate effectively and professionally with all levels of management and clients.Coordinate logistics of armored car for Dining Room deposits as requested.Education:High school graduate or GED equivalent or a related field or combination of education and related work experienceExperience:Two years of customer service experience. Administrative Assistant experience preferred.Skills and Abilities:Excellent written and verbal communication skills. Expresses ideas, written and verbally, in a clear and concise way. Excellent interpersonal and organizational skills with the ability to communicate and deal positively with employees and external clients and vendors. Excellent customer service and detail-oriented skills.Ability to work well under pressure.Cooperative, self-motivated, dependable, flexible, patient, and able to solve problems. Ability to display and encourage teamwork. Works within team and across departments to achieve HHMI Mission. Ability to work accurately and successfully with minimal supervision and make decisions using sound judgment. Ability to efficiently handle multiple tasks in a short timeframe. Adjusts schedule, tasks, and workload to reflect work priorities. Proficient with Microsoft Office suite of products, specifically MS Word or MS Excel. Must be flexible in working extra hours when needed.Physical Requirements:Remaining in a normal seated or standing position for extended periods of time; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about workspace. The position requires mobility, including the ability to move materials weighing up to several pounds (such as a laptop computer or tablet). Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis. Please Note: This job description sets forth the job's principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however. Unless they begin with the word "may," the Essential Duties and Responsibilities described above are "essential functions" of the job, as defined by the Americans with Disabilities Act. HHMI is an Equal Opportunity Employer