Business Analyst III - Cox Business Enablement
Primary Location: 6205-B Peachtree Dunwoody Rd, Herndon, VA, USDivision: Cox CommunicationsJob Level: Individual ContributorTravel: Yes, 5 % of the TimeSchedule: Full-timeShift: Day JobRequisition Number: 220345_17496390VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS US-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).Recognized thought leader and visionary in process and underlying tools for sales process and service delivery automation at Cox Business. This individual is responsible for supporting existing CRM systems, as well as, order management modeling to aid in the implementation of new functionality and new systems. Will have hands-on understanding of boundary partner needs (Marketing, Sales, Order Fulfillment, Engineering, Construction, and Product functional leads) and able to translate those needs into technical specifications within CRM/Service Delivery tools. Partners with cross-functional teams and stakeholders on ideas and solutions as well as implementation of those solutions to drive results in a high business impact environment. Routinely called upon to apply mastery of existing and emerging technologies, best-practices, and processes. A creative thinker who challenges the status quo. Serves as a SME to provide tactical guidance and support to teammates by answering questions and aiding in resolving difficult issues. May provide [more direct] leadership to contractors or employees on a project or temporary basis.Primary Responsibilities:As part of the CRM team, ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support order fulfillment.Facilitate creation of Business Requirements following an agile approach or using the Business Process and Analysis (BPA) methodology as determined by the project sponsorDevelop comprehensive E2E test cases at the application and multi-application levelsManage Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications.Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customersDevelop Business Requirements (BRQs), including process flows and use casesConduct BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirementsConsult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define business requirementsProvide BA support for software testing and debugging plans to ensure requirements are metProvide status reporting for project progress, issues, dependencies and risksProactively analyzes and documents solutionsIdentifies risks/pitfalls and articulates possible optionsParticipates in business strategy & portfolio level discussionsKnowledge of the business may be deep in one functional area with broad understanding of other functional areas.Knowledge sharing and mentoring of lower level team members is customarySphere of relationship and influence is within team, with key stakeholders & with senior managementMeeting facilitationQUALIFICATIONSMinimum8 or more years of experience in related field (ie relevant business operations and/or system support, business process design, etc.)Workflow management experienceCRM experienceProcess Flow creation experience5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skillsRequirements solicitation & documentation experience for new products, lifecycle management and/or enhancementsManage, follow, and adhere to the long/short term product roadmap for CRM in conjunction with functional leadsExperience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment)Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented- Exceptional business acumen and story-telling skills - the ability to communicate an insight to be understood easily and to drive actionExcellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organizationDemonstrated problem solving abilityDemonstrated ability to multi-task, work under pressure, and think analyticallyPreferredBS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus5 years of experience in change management and methods & procedure documentsKnowledge and understanding of Cox Business internal sales order systems: ICOMS, OPTIX, , WATTS, SERV, etc.Process Modeling/AnalysisTraining FacilitationPM Skills; coordinating, tracking, monitoring projectsSales Support experience, in a telecom businessExperience in creating test cases and user testingExperience in B2B service delivery processExperience in the telecommunications industryExperience with Agile methodologiesExperience with Visio and/or iGrafx, SharepointExperience with JIRAWho We AreAbout Cox CommunicationsCox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.About CoxWe are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at .Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.