Overview:Responsible for providing administrative and leasing support for assigned property. Establishes inviting atmosphere for prospective residents and guests, and provides superlative customer service to current residents. Maintains knowledge of Company's policies and procedures, as well as applicable housing laws and regulations.Responsibilities:Provides first-line customer service for prospective and current residents, as well as property guests. Maintains welcoming environment in Leasing OfficeLeads tours of property, showing vacant units and marketing property amenitiesTracks and follows up with all referrals, walk-ins, and phone inquiriesDevelops and maintains reference book detailing property's unique features, amenities, size, vacancies, rental rates, and current leasing promotionsAssists with developing and coordinating leasing events and resident promotional activitiesPrepares leasing checklist and package which includes all required forms, deposits, schedules, and informationProcesses lease applicationsCompletes and maintains lease files for each rental, and ensures all files contain required documentation outlined in the Resident File SetupCollects rental deposits and rent. Delivers deposits to bank.Utilizes maintenance software program to enter in and track work ordersInspects apartments for move-in/out condition and turnover statusPrepares and distributes required reports, monthly newsletters, tenant correspondence, etc.Works with management to develop and implement residential programming, including special events and ongoing instructional and recreational activitiesAssists Property Manager with annual recertification of each residentVisits comparable properties and assists Property Manager in preparing quarterly competitive market analysisRemains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company's leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable lawsOrders office supplies and welcome gifts for new residentsAssists with the development and implementation of resident services programmingMaintains regular daily office hours, ensuring adequate coverage on weekends and holidaysMaintains strict adherence to invoice approval policy. Position does not have authority to purchase any goods or servicesQualifications:Required Education and Experience:High School Diploma or equivalent1 year experience in multi-family property management preferredExperience in affordable housing preferredExperience with Low Income Housing Tax Credit Program and/or Hope 6 preferredKnowledge of HUD programs including but not limited to HOPE 6 and project-based Section 8Proficiency in Yardi preferredProficiency in Microsoft Windows, including Microsoft Excel and OutlookExcellent customer service skillsRequires a valid driver's license, an insured vehicle, and the ability to travel (between properties)Working Conditions:Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.Ability to work at property locations within or near transitional neighborhoodsAbility to climb stairs, take elevators, bend, squat and reach overhead.