Business Systems Analyst I
YOUR LIFE'S MISSION: POSSIBLEYou have goals, dreams, hobbies and things you're passionate about.What's Important to You Is Important to UsWe're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them"A cents € friends, family and passions. And we're looking for team members who are passionate about our mission"A cents € making a difference in military members' and their families' lives. Together, we can make it happen.Don't take our word for it.FORTUNE 100 Best Companies to Work ForA' (R)ComputerworldA' (R) Best Places to Work in ITFORTUNEA' (R) Best Workplaces for MillennialsForbesA' (R) America's Best EmployersBasic PurposeTo coordinate and conduct basic system analyses through data acquisition and modeling. Identifies, coordinates, documents, and implements business requirements by determining solutions that enhance business systems, as well as provides support to business operations and processes under close supervision. To analyze business needs to develop and implement solutions that leverage systems and processes with limited latitude. Work with the business to understand their needs, related to information technology and enhance business process by promoting new functionality. Using basic knowledge of technology and specific software applications, assist the business to implement strategic vision through technology.ResponsibilitiesEvaluate operational efficiency and effectivenessAnalyze information, requirements, data, work quality, work methods, processes, service specific practices,standards and metrics/statisticsUses elicitation techniques to gather information at the right level of detail and scope to represent all of thestakeholder's needsAnalyze, define and document technical design for data, workflow, logical processes, hardware and operatingsystems environment, interface with other systems, internal and external controls and outputSupervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical andstatistical standards and answer particular analytic questionsIdentifying business requirements (eg, needs, objectives, functions, features, input and output)Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.Develops, recommends and documents adjustments to workflow to streamline processesCoordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensurescompatibilityDevelop and maintain an understanding of relevant industry standards, best practices, business processes andtechnology used within related business areas to ensure compliance with policy, vendor contractual requirements,procedures, processes and standardsInvolved in cross-organizational task groups concerning new automated systems, products and/or servicesWork with project teams to plan, coordinate and rollout software change/release to Controlled Testing andProduction, obtain required approvals as scheduled, and transition project to ProductionInteract with other ISD staff, business units (end users) in problem resolution effortsUtilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identifiedPartner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to managementImplement new/enhanced products, services and/or operational changesIdentify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projectsInterpret results of analysis; present recommendations, alternatives and implicationsWrite requirements and define editorial workflow for business owner projectsDevelop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposureEnsure preventative, detective, and corrective controls are properly identified and documentedDevelop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutionConduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting resultsReport testing activity including time spent, testing time lost and discrepancies foundApply and communicate changes and new trends in systems/technologyRepresent the business unit in identifying, analyzing and communicating system solutionsConduct root cause analysis to identify development opportunities and recommend applicable business solutionsResearch emerging technologies and recommend solutions that align with business goalsMonitor performance of systems to ensure continued systems efficiencyCollaborate with key partners in development and delivery of solutionsPerform other duties as assignedQualifications - All required unless otherwise notedExperience in solving routine or standard administrative, operational and/or system problems and issuesExposure to the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical toolsExposure to managing multiple priorities independently and/or in a team environment to achieve goalsFamiliarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modelingBasic research, analytical, and problem solving skillsEffective organizational, planning and time management skillsEffective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulationsEffective verbal and written communication skillsEffective word processing and spreadsheet software skillsBasic skill identifying and analyzing business requirements and recommending solutionsExposure to SQL and VBA database languagesNavy Federal Project Portfolio Management (PPM) knowledgeNavy Federal products, services, programs, policies and proceduresHours: Monday - Friday; 8:00AM - 4:30PM / 9:00AM - 5:30PM ESTLocation: Headquarters - 820 Follin Ln, Vienna, VA 22180Due to COVID-19 and social distancing, this position may require working from home temporarily with plans to return to campus at the location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership.Pay Range: Navy Federal Credit Union assesses market data to establish pay ranges that enable us to remain competitive. You are paid within the pay range, based on your experience, location, and market position. The pay range for this position is: $27.50 - $34.50 HourlyEqual Employment OpportunityNavy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityCOVID-19 Vaccine InformationAs a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.DisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.