Restaurant Shift Supervisor
About sweetgreen:sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we're committed to leaving people better than we found them. We're in the business of feeding people, and we're out to change what that means.sweetgreen Benefits:A friendly, fun, and positive work environment, with a welcoming and supportive teamA clear career path with opportunities for advancement and career developmentFree sweetgreen gear and swagHealthy and delicious shift mealsMedical, Dental, & Vision plan options available for part time and full time Team MembersCompetitive wagesVacation + Wellness time*5 month paid parental leave*401k*Depending on eligibilityYou must be able to perform the following job duties satisfactorily, with or without a reasonable accommodation:Position Overview:As a Shift Leader, you will assist the Head Coach (General Manager) and Assistant Coach (Assistant General Manager) by leading and coaching the team in at least one of the core areas of the restaurant (eg, service, kitchen, online ordering). You will be responsible for the day-to-day operations during your shift, which may include leading a team and managing the kitchen, customer experience, and/or online ordering. You will be responsible for modeling and acting in accordance with sweetgreen's mission and core values.Core Work Activities:Food Journey Management:Ensures the delivery of quality products (eg, salads, bowls, attachments) that meet and exceed customers' expectations by regularly tasting food, providing feedback, and taking immediate action when food quality does not meet expectationsIdentifies and communicates gaps in the food journey and follows up with store leadership as neededEnsures all food safety practices are consistently followed in accordance with company guidelinesBusiness Management:Communicates opportunities and other information to store leadershipCommunicates store goals + focuses during sweet talksExecutes store operations and operational tools during scheduled shiftsOrganizes opening and closing duties as assignedEnsures facilities, store technology, and systems are running properly and takes immediate action (eg, escalate to head coach, contact treehouse support) to resolve when necessaryRuns shifts in absence of Head CoachCustomer Experience:Anticipates customer and restaurant needs by constantly evaluating environment and customers for cuesEnsures a clean and presentable lobby, front line, restrooms, and outside seating (if applicable)Ensures the delivery of safe, healthy, and presentable food for our customersTeam Member Support:Provides clear, specific, timely, and respectful coaching and feedback to ensure operational excellence and improve team member performanceAdjusts team member deployment daily as necessary to meet business needsEnsures team and guest safety by following operational policies and procedures (eg, knife handling standards, food safety guidelines)Provides feedback to head coach on team member performance during shiftAssists with new team member training by leveraging company training and validation toolsRecognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognitionCreates a positive work environment in line with our mission + valuesOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Minimum Qualifications:Must have obtained Food Handler Certificate as required by city or stateAbility to build relationships with customers, team members, and leadershipAbility to communicate and understand written and verbal information effectivelyAbility to direct the work of othersAbility to use and learn new technology and systemsAbility to quickly manage various types of situations and crisesDemonstrates honesty and integrityKnowledge of food safety practicesKnowledge of the restaurant industryPlanning and organizational skillsProblem-solving skillsPhysical Requirements:Ability to read and comprehend information at a close range at a close range, and follow instructions accurately and efficientlyAbility to use electronic systems, such as computers and tablets.Physically able to lift up to 25 pounds and, stand for long periods of timeManual dexterity able to operate cutting tools and kitchen utensilsSubject to exposure to cleaning chemicalsCome join the sweetlife!sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.All candidates for roles in markets where either sweetgreen or the local jurisdiction mandates full vaccination against COVID-19 to work in our restaurants must as a condition of employment provide proof of full vaccination with an FDA authorized and/or approved COVID-19 upon hire, subject to a reasonable accommodation being granted. For roles in all other markets, full vaccination against COVID-19 is preferred.