Electronic Banking Representative

Shore United Bank
Easton, MD
Jan 16, 2022
Jan 18, 2022
Accountant, IT
Full Time
Shore United Bank is looking for an Electronic Banking Representative to join our team. The Electronic Banking Representative is responsible for performing a variety of duties to support the electronic banking operations function. Additional responsibilities are as follows:Essential FunctionsProcess ATM card orders and prepare necessary documentation to ensure that the card is properly routed.Maintain accurate records on ATM cards; research record keeping errors and facilitate corrections.Coordinate balancing of Switch reports, communication with management and with data processing, etc.Assist with processing of various customer ACH transactions that are electronically received.Assist with the approving of pending account additions to customer's online banking profiles.Approve online banking applications after appropriate training.Respond and fulfill customers messages in online banking. Resolve customer questions/issues and unlock customer's online banking profiles as needed.Assist with uncomplicated Online Banking bill pay issues for customers.Enter wires into DirectLine Wires (domestic & international) after appropriate training.Prove Directline Wires at end of day coordinating balancing with the Finance Department.Enter wires into M & T Treasury Center for international transmission after appropriate training. Pull daily wire detail report from M&T for incoming wires.Accountable for assigned reports from within Online Banking; of which the following are illustrative:ACH calendars- coordinating with Originator for receipt of ACH file.Unusual log in reportTransactions Activity ReportImport Error ReportOther reports as they comeProcess ACH returns and NOC's via Federal ReserveLearn basics of Yellowhammer Fraud Detective, working EFT entries.Assist and perform job duties as new products and processes are added.CompetenciesTeam PlayerProblem SolverDetail OrientedSelf-MotivatedTime ManagementIntegrityPosition Type/Expected Hours of WorkThis is a full-time non-exempt position, Monday through Friday.Required Education And ExperienceHigh school diploma or GED equivalent requiredPrior experience in a customer service or clerical rolePreferred Skills And QualificationsStrong organizational skills and attention to detailKnowledge of bank policies and proceduresKnowledge of bank products and servicesProficient computer skills; specifically, Microsoft Office Suite and OutlookStrong verbal and written communication skillsAbility to maintain confidentially with customer informationAbility to manage multiple priorities dailyCompany BenefitsJoin a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to workComprehensive benefits packing including health, dental, vision, short-term and long-term disability, long-term care insurance, company paid life insurance, and much more!401k savings plan with up to a 4% company matchEmployee perks such as: employee banking services, loan discount program, tuition reimbursement, career development program, Employee Assistance Program, and wellness initiatives.Opportunity for growth and advancementPaid training program and continuous training sessions throughout the year on various topicsGenerous paid time off and paid sick timeCommunity involvement opportunitiesShore United Bank is a full-service community bank with a rich history dating back to 1876. In excess of one billion in assets, we offer innovative financial services delivered with the personal touch you expect from a community bank. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.In addition to banking, we offer trust and wealth management services through Wye Financial & Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.Shore United Bank: Good things are happening here. (R)Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.Powered by JazzHRc20Ge2wLJo