Mainframe Operational Support Technician (Remote)

Conexess Group
Columbia, MD
Jan 16, 2022
Jan 18, 2022
Full Time
Description Our HistoryFrom our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.Who We AreConexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.Conexess Group is aiding a large healthcare client in their search for a Mainframe Operational Support Technician in a remote capacity. This is a long-term opportunity with a competitive compensation package.We are unable to work C2C on this role ResponsibilitiesSet up batch schedules through the scheduling toolsProcess adhoc job requestsCreate and update procedural documentationPerform eyes-on-glass monitoring of our IT infrastructure using a variety of business standards and proprietary toolsRaise incident tickets in response to monitoringTriage and resolve IT tickets in response to monitoring and user-reported issuesManage incident telephone calls and engage the proper teams for helping resolve incidentsDocument process, procedures, and technology used by the Enterprise Operations Command Center Qualifications: 3 - 5 years of experience3 - 5 years of general IBM Mainframe Operations experienceKnowledge of ESP, CA7, IWSKnowledge of MVS, JES, CICS, DB2, and VTAM commandsKnowledge of JCL, NDM, and FTPKnowledge of PythonKnowledge of Service Now and Microsoft Office ProductAbility to prioritize workloadStrong ability to build partnerships with staffs and leadership at all organizational levelsFamiliarity with Health Care or PBM industry helpful