12-Hr Shift Customer Services and Information Technology Officer

Dezign Concepts
Warrenton, VA
Jan 16, 2022
Jan 19, 2022
Full Time
View All Jobs:20220110-E032-0218Salary: $70K - $90KJob SummaryDay Shift; 12hr Rotating (6am-6pm) 1st week work Monday, Tuesday, Friday and Saturday. 2nd week work Sunday, Wednesday and Thursday.Location: McLean or WarrentonCandidate must possess excellent Customer Service skills (proactive, good communicator, responsive to customer needs). Demonstrated experience with Active Directory, Windows 7, Microsoft Outlook, and Microsoft Office Suite. Demonstrated hardware/application troubleshooting skills.Please note: This job requires an existing Top Secret Clearance and Polygraph**Responsibilities And DutiesAs a Customer Services and Information Technology Officer (CSITO) directly supporting the customer, you will be trusted to provide both critical technical support in addressing complicated IT-related issues and delivering exceptional customer service. In this role a typical day will include: Working as part of a motivated, high-performing team Resolving critical IT-related issues that negatively impact the customer's mission Collaborating with teammates and government customers to identify process improvements Lending expertise and institutional knowledge to less experienced CSITO's to improve the overall technical excellence of the team Manage personal metrics, alignment to KPI's, and the office's ticket queueExperience Needed:Citizenship: Must Be a US CitizenExisting Clearance Required: Active Top Secret SCI with PolyMinimum of 6 years related experience.Experience with Active Directory, Windows 7, Microsoft Outlook, Microsoft Office, and demonstrate hardware/application troubleshooting skills.Interested! Apply Now for immediate Consideration!Main Number: 1-888-663-2690 | |Company OverviewAt Dezign Concepts, we are building a collaboration of professionals to help supply commercial, government and the intelligence communities with the services they need to excel in current and future endeavors. We are a growing company where providing outstanding solutions and delivering impeccable service is our highest priority. We believe that great people make great companies and every day we strive to provide the type of environment that encourages creativity, growth and satisfaction.Dezign Concepts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Powered by JazzHRwBD9eh8sOJ