Support Associates

Employer
Tapestry, Inc.
Location
Hanover, MD
Posted
Jan 16, 2022
Closes
Jan 18, 2022
Ref
316594484
Industry
Retail
Hours
Full Time
Selling and Service * Understands organizational objectives and makes decisions that align with the Company priorities and values * Creates personal sales and clienteling strategies in partnership with the management team * Meets customer needs through solution-oriented and forward thinking * Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace * Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics * Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style * Demonstrates Coach's Selling and Service expectations at all times * Influences customers' purchase decisions by balancing patience and assertiveness * Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals * Flexes personal selling techniques to contribute to overall store financial results * Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors * Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs * Works with multiple customers simultaneously and breaks away as appropriate * Follows up with customers consistently and genuinely to influence/close the sale * Develops product knowledge skills and remains aware of current collections * Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships * Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers * Sensitive to customers' needs and tailors approach by reading cues * Builds lasting and loyal relationships with customers * Ensures all daily tasks are completed without negatively impacting service or Coach standards Workplace and Environment * Creates enthusiasm and positivity for a shared vision and mission * Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors * Demonstrates confidence when working with customers * Takes initiative; has a high-level of ownership and accountability for individual results * Welcomes feedback and adapts behaviors as appropriate * Represents Coach as a brand ambassador at all times * Is adaptable and flexible to change * Maintains a calm and professional demeanor at all times * Creates short and long-term strategies to achieve personal metrics and performance goals * Utilizes Company tools to keep self-informed * Handles and offers solutions to customer issues appropriately and involves a manager when necessary * Promotes and endorses a team selling environment Operations * Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner * Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures * Leverages Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals * Replenishes inventory on sales floor as needed * Processes shipments as needed Additional Requirements Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet) Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers. Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.). Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements. Req ID: 90315