Process Manager

Capital One
Richmond, Virginia
Jan 16, 2022
Feb 12, 2022
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Process Manager

As a Senior Associate Process Manager on the Performance Enablement and Knowledge (PEAK) team, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Process Manager Associate will play a key role in delivering processes and insights that impact the company's bottom line. In this position you will contribute immediately while strengthening your process management best practices.

We are seeking a dedicated, disciplined, professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. This role requires frequent collaboration with multiple teams in US Card to ensure we are mitigating risk while providing the best customer experience possible to our customers.

General Responsibilities:
  • Sustain a Well-Managed/process-driven environment
  • Collect, analyze and measure process data, to initiate sustainable practices and provide meaningful insight on business strategies
  • Create and validate processes that will support well-managed data solutions, tools, and capabilities to enable self-service frameworks for our customers
  • Remediate process breakdowns through solving complex problems
  • Meet regularly with partners to review process performance and discuss improvement opportunities with the right stakeholders
  • Collaborate on broader process change initiatives and represent department interests; may participate in cross-functional project teams, including projects driven by other parts of the organization
  • Partner with the business to provide consultancy and translate the business needs to design and develop tools, techniques, metrics, and dashboards for process insights and data visualization
  • Leverage effective communication through written, verbal and presentation skills across multiple levels

Basic Qualifications:
  • Bachelor's Degree, military, or equivalent work experience
  • At least 1 year of experience in Microsoft Office or G Suite
  • At least 1 year of experience in at least one scripting language (Python, R, Spark, SQL)
  • At least 1 year of experience utilizing a business intelligence visualization tool
  • At least 1 year of experience in Business Process Management, Project Management, or Risk Management

Preferred Qualifications:
  • Master's Degree OR Military,OR equivalent work experience
  • At least 2 years of experience in at least one scripting language (Python, R, Spark, SQL)
  • At least 2 years of experience utilizing a business intelligence visualization tool
  • At least 2 years of experience working within process management and improvement methodologies - Agile OR Lean OR Six Sigma

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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