Sr. Associate, Project Manager - User Support

Capital One
Richmond, Virginia
Jan 16, 2022
Feb 14, 2022
Full Time
West Creek 1 (12071), United States of America, Richmond, Virginia

Sr. Associate, Project Manager - User Support

As a Senior Associate, Project Management at Capital One, you can achieve results you never thought possible by working on top of the house priorities that support complex, cross- departmental projects that have a direct impact on the Company. In this exciting role, you will work closely with key stakeholders to deliver results that will have a direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.

Responsibilities Include:
  • Support and serve as Subject Matter Expert for Commercial Bank applications
  • Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns
  • Provide day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives
  • Define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as Change Management, Product Management and Tech.
  • Maintain formal process documents (e.g. procedures, job aides and guides), and document processes and projects
  • Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts
  • Provide customer service and training to internal customers on specific processes they manage

Basic Qualifications:
  • Bachelors Degree or Military Experience
  • At least 2 years of experience in Microsoft Office or G Suite
  • At least 2 years of experience in Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:
  • 1+ years of experience in team management
  • 3+ years of experience in process management
  • 3+ years of experience in project management

** At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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