Norfolk County, Virginia
Jan 16, 2022
Jan 23, 2022
Full Time

Responsible for providing advanced product knowledge, educated recommendations and Dress Blue Experience to all customers throughout their Marine Corps Exchange shopping experience. Responsible for meeting personal and department sales goals. May be scheduled at the checkout, other departments, sales areas, specialty category or customer service desk for coverage. Reports to the Firearms/Tactical Gear Manager.

Takes advantage of all training opportunities to develop selling skills in product categories. Works with Team Members to develop their product knowledge within the category. Remains committed to learning about the brands and products sold within the store. Educates customers on product questions and provides suggestions when needed. Relays customer comments and concerns to the Firearms/Tactical Gear Manager. Identifies opportunities to produce add-on sales through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Works with the Firearms/Tactical Gear Manager to achieve daily and weekly sales goals. Assists Firearms/Tactical Gear Manager and Retail Manager in the planning and execution of all corporate sales programs, promotions and other events where merchandise is involved. Builds and nurtures loyal MCX customers.

Encourages and empowers all team members to identify opportunities to resolve customer problems and concerns before they happen. Communicates any outstanding problem resolution issues with the Firearms/Tactical Gear Manager. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. Participates in all corporate-led training programs and works with Training Specialist to set training goals and manage training compliance, licenses and certifications and position-based learning plans.

Responsible for the overall operation and administration of a MCCS resale activity which consist of the following: (1) taking charge of a special merchandise sales area or assisting the Supervisor in overall efficient operation of the department; (2) assisting in maintaining all store records; operational and inventory reports or other reports as needed; (3) assisting the Supervisor in initial training, continuing instruction and efficient utilization of all personnel within assigned area or department.

Conducts daily count of on-site weapons to ensure accurate control. Ensures compliance with all state and Federal laws pertaining to firearms sales.

Orders firearms, ammunition and other related accessories under Manager supervision. Draws up work sheets using required information obtained from vendor or other sources. Compute correct markup for pricing of products. Activity seek out less expensive cost from approved vendors.

Ensure proper completion federal form 4473; state form SP65 and all ID and paperwork required for firearms sales. Performs daily price checks and reports discrepancies to supervisor.

Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Offers assistance and suggestive selling advice as the customer progresses throughout their shopping experience at various connecting points. Assists customers and communicates positively in a friendly manner. Understands and operates within all service policies and exercises an "I can DO that!" mentality when a customer problem occurs. Follows up with customers to ensure their problems were resolved. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

May perform sales associate duties and work other firearms areas or departments as assigned by the Supervisor.


Conditions of Employment

  • See Duties and Qualifications



At least one year of experience working in customer sales required. Demonstrated knowledge of selling techniques. Ability to train operating standards and procedures for sales, signing, merchandising and store brand and work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high performance atmosphere with commitment to service and sales goals. Replenishment and merchandise management knowledge preferred. Attention to detail is required.

Ability to successfully complete and obtain/maintain a favorable background investigation at the Tier 3 security level clearance.

This is a "covered position" for the Domestic Violence Misdemeanor Amendment to the Gun Control Act for Department of the Navy civilian personnel. Due to contact with firearms, or ammunition in accomplishing work, DD Form 2760 certifying whether or not a "qualifying conviction" for a misdemeanor or felony crime of domestic violence has occurred MUST be completed. The continuing obligation to notify the immediate supervisor of any qualifying conviction through completion of DD Form 2760 is REQUIRED.

This is a white-collar position where occasional lifting up to 20 lbs may be required.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review:

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.



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