Drain Technician

My Plumber Plus
Manassas, VA
Jan 14, 2022
Jan 17, 2022
Full Time
My Plumber Plus is hiring a Drain Service Technician!The Role:Diagnose and repair drain issues and lead customers to informed and confident buying decisions.Responsibilities Complete all drain cleaning, jetting and cable work related to in-home, service calls. Know how to establish customer rapport to provide the right products and services. Educate and assist customers on the importance of sewer repair and replacement. Help customers select the right maintenance plan and understand warranty information. Explain reasons for blockage and illustrate how you will resolve the issue. Understand your service criteria and hold yourself accountable for exceeding revenue goals. Show yourself as professional and knowledgeable to win new referrals and repeat business. Work along side customer service and dispatch to ensure overall success of the business. Protect drain cleaning equipment and keep a well inventoried truck. Participate actively in all training exercises, morning meetings, trade shows and retreats. Train and mentor apprentices to ensure quick, accurate repairs. Be accurate and timely with invoices, time cards, curbside feedback and option sheets.Skills needed for our Drain Technician: 2 years' experience draining, with knowledge of local plumbing codes and ability to make on-the-job applications. Willing to apply for drain cleaning license if not already licensed. Clean, safe driving record. Personable and professional with a knack for diffusing messy situations. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. High integrity with advanced social skills and ability to make solid connections. Strong desire to be a better technician tomorrow than you are today. Competitive individual contributor who also loves to win as a team. Pass a drug screen and background check. Ability to pass a DOT physical to drive a company vehicleWhat can they do for you?Provide stability - over 30% of their staff has been employed 10 years or longer.They've been in business for 40 years and have 5-star reviews.They have a great benefits package (see full list below).They are a family-owned company with a fun, professional and caring management team.They are growing and so are the opportunities for advancement.They provide ongoing training and professional development.They have box seats to the Nat's, Caps and Jiffy Lube Live for employees to enjoy!Team events and an Annual Crab Feast for employees and their families.Pride in working for a company that makes a difference in the community and always does right by the customer.Culture of continuous improvement including use of latest technology platforms in the industry.

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