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Clinical Operations Manager - Maryland Family Care

Employer
Mercy Medical Center
Location
Baltimore, MD
Closing date
Jan 17, 2022
Overview: The Clinical Manager of Operations will provide leadership, direction and oversight within the department of our float team as well as our off-site clinical labs in a manner consistent with the mission and core values of the organization. The Manager will assist with budgets for these areas, establish and apply policies and procedures, and insure development and implementation of an efficient daily workflow in all areas of the practice. This position is responsible for the identification and development of revenue opportunities within the labs, physician relationship building, practice building and expansion, staff recruitment and multi-site operations. This position works closely with all Directors of Operations and Medical Directors of the labs. Will work and meet with hospital personnel as needed to maintain all lab/ state requirements. The position also interacts closely with other senior management team members to drive the success of corporate initiatives, practice development and key organizational goals. Responsibilities: Must be willing to perform job standards and provide excellent customer service to staff, patients and visitors in a manner consistent with Mercy Medical Centers' Service Excellence Standards, Mission and Values. Qualifications: Education and Work Experience:Must possess a high school diploma or GED.Must possess a degree in Bachelor of Business Administration or Science Degree in Healthcare or related field- 5 years of progressively increasing management experience can replace the education requirement. Masters in Healthcare Administration, preferred.Knowledge, Skills and Abilities:Computer proficiency and technical aptitude with the ability to utilize one or more of the following:Microsoft Word, Power Point, and ExcelMicrosoft OutlookMeditech (if applicable to position)Epic (if applicable to position)NetLearningElectronic Performance Appraisal SystemMust be able to read, write, and speak the English language in an understandable manner.Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.Must be able to follow written and oral instructions.Other Requirements: Physician and staff relationship building and retention.Excellent computer skills including experience in using MS Excel, Outlook (E-Mail), Practice Management Software applications, financial management applications and other related applications.Development and interpretation of complex financial documents including Profit & Loss statement, budgets and other related reports.Human Resources Management.Business planning and development.Strong interpersonal skills.Ability to be detail-oriented and still remained focus on larger goals/targets.

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