Desktop/Site Support Technician
Location - Columbia, MDEffective January 10th, 2022, all new employees of Computershare, who report to an office regularly or intermittently, are required to comply with our standard OSHA-mandated COVID-19 vaccination-or-testing policy, as soon as practical and as a condition of employment. Employees will be considered fully vaccinated two weeks after receiving both doses of a qualifying two-dose vaccine or one dose of a qualifying single-dose vaccine. Boosters are not required at this time. Face coverings will be required when in an office per the Computershare COVID-19 Vaccination-or-Testing Policy For US Employees.We give you a world of potentialIf you love IT Support then you will love the opportunity we have here at Computershare, no doubt about it.We have an amazing opportunity for someone like you to join our hard-working, collaborative and talented Site Support team on a permanent basis.If you are looking for an organization that will make use of the skills you have developed so far within your career, then look no further.If you are looking for a company that will value the effort you put in, then hit that apply button today.If you are looking for an organization that will support you in your personal development, then we will give you that.Want to know more? Keep reading A role you will loveVariety is definitely something you will get here working as a Site Support Technician. We are a global business with an entrepreneurial spirit and that often means we work within a fast-paced and ever- changing environment. If you are someone who enjoys the opportunity and environment like that brings, then you will love working with us.You will be responsible for the installation, maintenance and monitoring of the organization's workstations, peripherals, printers, local site servers and network equipment and you will work closely with our Server and Network teams.Other key aspects of your role will include:Designing creative computer solutionsWorking closely with the business and vendors during any implementationsYou will ensure policies and standards that are implemented adhere to security proceduresCustomer service is key as you will be responsible for training users on operations and proceduresDay to day you will install, relocate and repair desktop hardware and software, coordinate new equipment and software installations, updates and rollouts as well as respond and update Service/Support tickers as they are assigned.You will be part of a 28 strong team and whilst they are based across all our locations in the US, the team work closely together to share best practice, come up with ideas of new ways of working and improvements generally support each other with day to day activities. It really is an inclusive environment we offer here.What will you bring to the role?If you are someone who is passionate about people, technically savvy and love fixing things then we want to hear from you.We do ask that you have experience working within a similar role or that this role is clearly a natural next step from what you are doing now. You will be a self-starter who has the drive and motivation to roll your sleeves up and get stuck in.Other key skills and experience required:Support experience in Windows 10Working knowledge of MS Office 365Hands on experience of network troubleshootingSound understanding of Active DirectoryDesktop, Laptop and Thin Client imaging with SCCMAs much as we are looking for the technical ability, we are also looking for you to demonstrate the ability to build relationships with people at all levels of our business. You will be someone who prides themselves on delivering an excellent service to your users/customers and you will be results driven but quality orientated.This really isn't a role to be missed out on, start here with us and we can give you a world of potential!A company to be proud ofComputershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.Rewards designed for youEmployee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.Save for Your Future. We will support you along your retirement savings journey.Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.Employee Discounts. We've partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation and days out as well as with many big brand shops.Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.A diverse and inclusive place to workComputershare celebrates the diversity of our people, and we welcome applications from everyone.We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@ detailing your requirements and contact information.Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.Covid-secureEffective January 10th, 2022, all new employees of Computershare, who report to an office regularly or intermittently, are required to comply with our standard OSHA-mandated COVID-19 vaccination-or-testing policy, as soon as practical and as a condition of employment. Employees will be considered fully vaccinated two weeks after receiving both doses of a qualifying two-dose vaccine or one dose of a qualifying single-dose vaccine. Boosters are not required at this time. Face coverings will be required when in an office per the Computershare COVID-19 Vaccination-or-Testing Policy For US Employees.We've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.In most circumstances we are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.