ubreakifix Store Leader

Employer
Asurion
Location
Middle River, MD
Posted
Jan 15, 2022
Closes
Jan 18, 2022
Ref
314857603
Function
Management
Industry
Retail
Hours
Full Time
Job Description:For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.What you will be doing:A Store Manager is responsible for establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through sales of our connected home product, merchandise, inventory, expense control, human resources management, and managing operating costs.Essential Duties and Responsibilities:Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions.Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, excellent product knowledge and all other components of guest serviceBring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interactionLearn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needsDrive sales, operational, and customer service metrics by motivating Technicians, holding them accountable for their performance, and providing consistent and targeted feedbackDemonstrate an understanding of sales behaviors and resources and customer service best practices. Ensure Technicians are knowledgeable about the Connected Home product, and Serve, Solve, and Sell in every customer interactionUse data to develop action plans for the team to drive sales and operational performance consistent with Asurion's Core ValuesControl shrink, expenses and payroll. Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stockedReview department/store trends and recommend and initiate changes for maximizing goals and targetsEnsure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.Continually evaluate and react to performance issues and regularly recruit management candidatesTrain and develop store management in all aspects of the business, direct and monitor training and development for all store personnelFixes devices, processes cracked glass, tests devices before and after repairsThis position supervises the retail store team of technicians and lead techniciansThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to converse and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently move and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Occasional travel may be expected for this positionHere's what you'll bring to the team:Financial ManagementEthical ConductCustomer/Client FocusLearning OrientationPerformance ManagementLeadershipExperience supporting and delivering on sales requirementsCommunication ProficiencyOne year of ubreakifix store management experienceCertified to complete repairs by Google, Samsung, and AsurionWilling to undergo and pass a background check including Criminal, Driving and Drug TestTwo years of previous retail experience is desired. One year of previous management experience is preferred.We take care of you (benefits/perks):Competitive pay and benefits including health, dental, and visionRetirement savings planPaid time offContinuing education supportOngoing training to grow your skillsAbout UBIFSince its inception in 2009, ubreakifix has grown to hundreds of stores nationwide in markets across the US and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit for more info!Closing:For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.What you will be doing:A Store Manager is responsible for establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through sales of our connected home product, merchandise, inventory, expense control, human resources management, and managing operating costs.Essential Duties and Responsibilities:Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions.Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, excellent product knowledge and all other components of guest serviceBring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interactionLearn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needsDrive sales, operational, and customer service metrics by motivating Technicians, holding them accountable for their performance, and providing consistent and targeted feedbackDemonstrate an understanding of sales behaviors and resources and customer service best practices. Ensure Technicians are knowledgeable about the Connected Home product, and Serve, Solve, and Sell in every customer interactionUse data to develop action plans for the team to drive sales and operational performance consistent with Asurion's Core ValuesControl shrink, expenses and payroll. Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stockedReview department/store trends and recommend and initiate changes for maximizing goals and targetsEnsure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.Continually evaluate and react to performance issues and regularly recruit management candidatesTrain and develop store management in all aspects of the business, direct and monitor training and development for all store personnelFixes devices, processes cracked glass, tests devices before and after repairsThis position supervises the retail store team of technicians and lead techniciansThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to converse and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently move and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Occasional travel may be expected for this positionHere's what you'll bring to the team:Financial ManagementEthical ConductCustomer/Client FocusLearning OrientationPerformance ManagementLeadershipExperience supporting and delivering on sales requirementsCommunication ProficiencyOne year of ubreakifix store management experienceCertified to complete repairs by Google, Samsung, and AsurionWilling to undergo and pass a background check including Criminal, Driving and Drug TestTwo years of previous retail experience is desired. One year of previous management experience is preferred.We take care of you (benefits/perks):Competitive pay and benefits including health, dental, and visionRetirement savings planPaid time offContinuing education supportOngoing training to grow your skillsAbout UBIFSince its inception in 2009, ubreakifix has grown to hundreds of stores nationwide in markets across the US and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit for more info!

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