Senior Performance Analyst - IBOP

Washington D.C
Jan 14, 2022
Jan 22, 2022
Full Time
Marketing Statement - Senior Performance Analyst IBOP:

The Office of Performance and Customer Satisfaction in Internal Business Operations (IBOP), Planning, Performance and Improvement (PPI) works collaboratively across Metro to leverage dataand best business practicesto inform progress against strategic goals, drive operational decisions, provide transparency to the region, and ultimately improve service. We are looking for a Senior Performance Analyst to support IBOP by developing new customer focused performance metrics, conducting analysis and building dashboards to support redesign, and leading efforts to increase the efficiency of our reporting and data collection efforts. The ideal candidate will love working with both people and data; be a strong visual communicator; have experience using analysis and reporting tools like Excel, SQL, PowerBI, Tableau, Cognos, R or Python; and be passionate about using data and performance measures to drive progress on achieving priorities.

Minimum Qualifications

  • Bachelor's degree in Public/Business Administration, Planning, Engineering, Data Science, Financial Management, History, Mathematics/Statistics, Political Science, Economics or a related field.

  • A minimum of eight (8) years of experience involving quantitative analysis, analytical problem solving, metric development, data modeling, data visualization and/or business strategy implementation.

  • N/A

  • Master's degree in Public/Business Administration, Planning, Engineering, Data Science, Financial Management, History, Mathematics/Statistics, Political Science, Economics or a related field.

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary

The Senior Performance Analyst collects, analyzes, documents and communicates performance measure results to staff and management, and the Board of Directors to measure the performance of Internal Business Operations. Working on behalf of IBOP senior management, the Sr. Performance Analyst conducts root-cause analysis, identifies process gaps and opportunities to achieve best practice, drafts recommendations for management including compelling data visualizations, and promotes achievement of performance results. The Senior Performance Analyst facilitates business plan development at the Executive Vice President (EVP) and the Vice President (VP) level and interacts regularly with Executives and senior management to inform and build internal and external performance measurement reporting.

Essential Functions
  • Collects, analyzes, documents and prepares internal and public reports on performance measures to evaluate how effectively Metro is meeting strategic goals, business plan objectives and/or mitigating risks.
  • Analyzes measures not performing at target to discover and document root-cause and applicable business processes impacted.
  • Prepares and communicates performance analysis results and recommendations to client offices within WMATA, senior management and media relations, utilizing the appropriate mix of tables, graphs, PowerPoint presentations, narrative(s), visualizations and other techniques to support audience understanding.
  • Gains consensus from executive stakeholders on performance reporting needs and formulates data gathering and official reporting requirements, leading development of informal and formal surveys.
  • Communicates with management, employees, and customers to assist the development and enhancement of performance measures and publicizes methods and results to create organizational learning.
  • Prepares IBOP Business Plan guidance by interviewing Executives and documenting core services, key accomplishments, priorities, actions, performance measures and facilitating discussions to identify risks to achieving strategic goals. Incorporates reporting needs from across the organization in guidance documents, including the Office of Budget and Management Services (OMBS), the Office of Transit Asset Management (TAMO), the Office of Quality and Internal Compliance (QICO) and the Department of Strategy, Planning and Program Management (SPPM).
  • Compiles and displays peer transit agency data for senior management to compare performance, in accordance with confidentiality requirements. Interviews peer agency staff to gain insights on agency practices and success factors and shares with senior management.
  • Serves as internal consultant to the Executive Vice President (EVP) and other Executives, monitoring results, clarifying and documenting challenges, developing recommendations, confirming owners and facilitating executive meetings to implement process improvement.
  • Conducts data quality checks to retain Metro's credibility and enable management to have accurate data to resolve service problems, maximize service reliability, and minimize cost. Leads efforts to mitigate data quality risks by improving data collection processes.
  • Identifies gaps or problems in survey methodology, data integrity, data collection processes, data cleaning methods, data analysis and reporting methods, and implements solutions to address those gaps.
  • Conducts ad-hoc analyses, prepares reports, creates surveys and compiles information summarizing survey results and findings.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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