Principal Associate, Process Management - Retail Bank, Product Operations | Enablement

Capital One
McLean, Virginia
Jan 14, 2022
Jan 27, 2022
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Principal Associate, Process Management - Retail Bank, Product Operations | Enablement

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

Retail Bank Product Operations team is seeking a high performing Principal Process Manager to serve as the subject matter expert on processes that improve business efficiency and drive results. This person must have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. As the Principal Process Manager will deliver flawlessly executed standards and controls for critical business processes that directly impact customers, front line associates and improve our risk posture. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You collaborate with other process owners to educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.

  • Demonstrate curiosity and aptitude to learn about the current regulatory environment and internal policies within Retail Bank and the Enterprise
  • Create and validate processes and controls related to L2s
  • Drive continuous team and process improvement to achieve breakthrough results
  • Design and produce metrics used to measure efficiency and effectiveness of L2 processes and controls
  • Lead process improvement initiatives aligned with desired customer outcomes
  • Handle multiple tasks independently to meet deadlines
  • Provide subject matter expertise on processes when representing the department in projects and other meetings
  • Meet with key stakeholders and business partners to share results, drive changes and gather requirements
  • Document processes and projects (creating reports, presentations, business cases, and diagrams)

Basic Qualifications:
  • High School Diploma, GED, or equivalent certification
  • At least 2 years Relationship Management experience
  • At least 1 year of Process Management experience OR at least 1 year of Project Management experience

Preferred Qualification
  • Bachelor's Degree
  • Lean, Agile, Six Sigma, SLQ2CQ, or Business Process Management (BPM) certification
  • Risk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)
  • 2+ years of Process Management experience
  • 1+ year of Risk Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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