Principal Process Manager - Card Channels Well Managed

Capital One
Richmond, Virginia
Jan 14, 2022
Feb 12, 2022
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Principal Process Manager - Card Channels Well Managed

As a Principal Associate Process Manager on the Channels Well Managed team, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:

Agile delivery:

  • Ensures teams maintain focus on quality and continuous delivery
  • Provides visibility into delivery targets, commitments and progress
  • Helps team identify risks, issues and dependencies

Process/Project Management:
  • Implement and manage a process governance framework
  • Facilitate the documentation and improvement of processes
  • Leading and owning oversight and performance of multiple processes: monitor and review data trends and process gaps requiring additional review, for process improvement or redesign
  • Manage the intake and execution of new projects that span across the organization ensuring timely and well managed delivery
  • Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.
  • Resolve complex problems where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns
  • Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
  • Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review
  • Assessing feasibility and level of effort for process changes required by new products and services and driving implementation when appropriate
  • Support audit and exams as required
  • Sustain a Well-Managed/process-driven environment
  • Collaborate effectively with colleagues, stakeholders, and peers across multiple organizations to achieve objectives
  • Lead a team and/or direct others to ensure process and best practices are executed by the team
  • Work in a fast-paced, team-oriented environment

Basic Qualifications:

  • High School Diploma, GED or equivalent certification
  • At least 1 year of Microsoft Office or G Suite experience
  • At least 2 year of Process Management experience

Preferred Qualifications:

  • Bachelor's Degree or military experience
  • Lean, Agile, Six Sigma, Business Process Management, Agile or Project Management certification
  • 1+ year or people leadership experience
  • 1+ year of experience in Compliance or Risk Management
  • 3+ years of experience in Process Management  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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