Sr Associate, Process Management (Process Excellence)

Capital One
Richmond, Virginia
Jan 14, 2022
Feb 13, 2022
Full Time
West Creek 1 (12071), United States of America, Richmond, Virginia

Sr Associate, Process Management (Process Excellence)

We are seeking a highly-talented and adaptable Process Manager to join the Installment Lending team, with a focus on change management and operations. We are looking for a creative professional with a passion for process, communications, continuous improvement, stakeholder engagement (both internal and external stakeholders.)

The role will encompass a variety of areas and activities, including vendor interactions, product changes and roll-outs, process management, documentation, continuous improvement, and reporting/communications. Exceptional skills in written communications, partnering with internal teammates and vendors, process management, and technology acumen are a must.

This role could be for you if you thrive in a fast-paced environment while solving complex problems, can manage multiple priorities, and can handle ambiguity.

Responsibilities Include:
  • Owning Continuous Improvement and Change Control
    • Collecting ideas for changes
    • Partnering with workstream leads and vendors to understand requirements, benefits, and risks of any change
    • Socializing changes and collecting approvals
    • Implementing solutions and testing new functionality
    • Aid in documenting the process and ensuring process is executed with an "audit ready mindset"
    • Documenting risks, results, and issues
  • Supporting Vendor Management and Merchant/Partner Expansion
    • Partnering with vendor manager to manage the vendor and team interaction model and relationship
    • Collecting metrics and building slides for regular interactions
    • Creating agendas and taking notes during meetings
    • Ensuring completion of action items resulting during discussions
    • Engaging in new merchant integrations as needed

Desired Skills:
  • Customer Experience focus
  • Communications - verbal and written
  • Problem Solving
  • Risk management
  • 3rd party experience
  • Flexible and able to work on a number of projects at the same time

Basic Qualifications:
  • High school diploma, GED or equivalent certification
  • At least 2 year of experience with Microsoft Office or G Suite
  • At least 1 year of experience working within financial services on customer servicing applications, process management, or change management

Preferred Qualifications:
  • Bachelor's Degree
  • 1+ year of experience in vendor management
  • 3+ years of process management experience
  • 3+ year of experience working within financial services on customer servicing applications, process management, or change management
  • BPM, Six Sigma, Lean or PMP Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).