Principal Associate, Process Excellence - Operations Testing

Capital One
Richmond, Virginia
Jan 14, 2022
Feb 13, 2022
Full Time
West Creek 1 (12071), United States of America, Richmond, Virginia

Principal Associate, Process Excellence - Operations Testing

Looking for the opportunity to be part of a startup within Capital One? The Well Managed team is seeking a highly motivated Testing Principal Associate with a proven Well Managed mindset when it comes to testing and execution. The ideal candidate will have good organizational and communication skills, excellent attention to detail, and the ability to seamlessly interact with internal and external partners. The individual will need to be able to understand our product and existing processes in preparation to run testing campaigns. Additionally, the individual will own the preparedness and execution of internal testing (ICTT, Audit, and others), providing information and assistance to the testing organization. Whenever defects are identified, this candidate will record the issue(s) and track progress toward resolution. Succinct communications are required in order to share results with key stakeholders.

We are seeking a motivated individual who can learn quickly, work autonomously, and hold partners accountable. As part of a startup, the candidate needs to be able to handle a variety of work demands, showing good judgement and prioritization in day to day tasks, and demonstrate flexibility as needed to take on new assignments.

Responsibilities Include:
  • Owning testing processes
    • Understand changes to the system and functionality
    • Designing testing to validate those changes in different environments
    • Documentation of testing efforts and results
    • Defect logging, reporting, and tracking toward resolution
    • Planning for tester availability and capacity
    • Status reporting of ongoing testing activities
    • Aid in documenting the Testing process and ensure testing activities are executed with an "audit ready" mindset
  • Supporting Audits, Exams and Internal Assessments (2nd/3rd line testing)
    • Preparing team for upcoming engagements
    • Facilitating meetings throughout engagements
    • Collaborating with workstream leads and Well Managed team in order to provide data and other inputs
    • Support information requests and response reviews as part of assessment inquiries
    • Researching defects to identify root cause
    • Tracking remediation of identified defects
  • Escalating as needed to work around impediments
  • Identifying areas for Continuous Improvement from testing results/observations
  • Collaborating with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives.

Desired Skills:
  • Customer Experience focus
  • Process Excellence focus and experience
  • Communications - verbal and written
  • Problem Solving
  • Risk management
  • 3rd party experience
  • Testing background

Basic Qualifications:
  • High school diploma, GED or equivalentcertification
  • At least 3 years of experience with Microsoft Office or G Suite
  • At least 2 years of experience working within financial services on customer servicing applications, account systems of record, or testing

Preferred Qualifications:
  • Bachelor's Degree
  • 1+ year of experience in audit, compliance, or testing
  • 3+ years of process management experience
  • 4+ years of experience working within financial services on customer servicing applications, account systems of record, or testing
  • BPM, Six Sigma, Lean or PMP Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).