Insurance Coordinator

Hilltop Dental Studio
Spotsylvania, VA
Jan 12, 2022
Jan 15, 2022
Program Manager
Full Time
Overview: Seeking an experienced full time dental insurance/financial coordinator to add to our amazing admin team. The right candidate will have dental experience, be detail oriented, dependable, a team player, a quick learner, as well as have a desire to provide the best customer service possible to our patients. This position does require dental insurance experience and knowledge as well as great customer service skills and positive attitude. Responsibilities: Candidate must be a friendly, caring, goal and, team oriented individual that is self motivated. We work hard as a team and we are looking for someone to come in and help us go to the next level.Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectivelyDocument basic insurance information in the patients file for quick referenceProcess and submit insurance claims dailyMonitor and follow-up on outstanding claimsProvide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the dayIdentify patients in the daily schedule who are a financial concern, note payment problems on the patients chart, and arranges a conference with them either before or at the time of the appointmentRecord all financial discussions with patients in their filePrepare and process patients statements each month on a regular billing cycleMake collection callsSolidify the financial agreement with the patient, such as payment amount and scheduleFollow through with correspondence regarding collection when unable to contact the patient on the telephonePrepare and send uncollected accounts to collections with managers approval and follow through as neededMonitor patients whom collection agencies have contactedSend information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicableProvide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatmentCorrespond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverageHandle all inquiries concerning insurance dailyWilling to help in other areas as needed Qualifications: Minimum of 1-2 years experience and knowledge of dental insurances.Experience with Eaglesoft is a plusKnowledge of English composition, grammar, spelling, and punctuationSkilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)Ability to maintain composure and professionalism when exposed to stressful situationsAbility to engender trust from the doctors, co-workers, and patientsAbility to work cooperatively with management, staff, and patientsAbility to prioritize, organize, and complete tasks in a timely and independent mannerAbility to accept constructive criticismAbility to understand and follow written and verbal instructionsAbility to collect data, establish facts, draw valid conclusions, and maintain confidentialityAbility to communicate and express thoughts and ideas competentlyAbility to quickly grasp relevant concepts regarding duties and responsibilitiesHas a positive attitude about the practice, the services provided, and the products soldIncreases knowledge and skills through self-study and by attending courses and seminarsHas dependable job attendance and can be relied on the follow through with assigned tasks'