Job DescriptionLaSalle Network is actively seeking Remote Customer Care Representatives for one of our clients in the Landover, MD area! In this position, you will help customers with their online transactions and phone inquiries to help resolve questions they have while providing top notch customer service. If you are looking for the flexibility to work in a remote setting with a well-known company look no further!Remote Customer Care Representative ResponsibilitiesAnswer incoming calls and respond to customer emailsProvide product, service, order-status, and account information to customersProcess orders, resolve billing issues, exchange, or return merchandise, and adjust customer accounts accordinglyResearch, identify, and resolve customer complaints while maintaining detailed documentation and record keepingIdentify and escalate unresolved customer issues to management for further investigationFollow up calls to customers to confirm appropriate changes were madeRemote Customer Care Representative RequirementsOne year of experience working with customers in a phone-based roleWorking knowledge of Microsoft Office, general computer skills, and basic typing skillsProven customer specialist experience: active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environmentBe a positive coworker: work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive cultureAbility to use critical thinking skills and make decisionsIf you are interested in the Remote Customer Care Representative role, apply today!Thank you,Samantha BallLaSalle NetworkKeywords and Related Terms: customer service , CSR , customer care , inbound calls , outbound callsLaSalle Network is an Equal Opportunity Employer m/f/d/v.LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.