Customer Service Representative (Remote)

Centah Inc.
Columbia, MD
Jan 12, 2022
Jan 15, 2022
Customer Service
Full Time
This is a work-from-home position**Who is Centah?Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.About the role: We are looking for an enthusiastic and self motivated Customer Service Representative to join our team. As a Customer Service Representative you must be flexible with an aptitude for learning, understanding and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.Responsibilities: Answer incoming calls and respond to customer's requestsBook appointments for members with a high degree of data accuracyMaintain excellent written and verbal communication skills on a consistent basisIdentify and escalate issues to supervisorsResponsible for adapting to fast changing guidelines with customersInforms clients by explaining procedures; answering questions; providing informationMaintains and improves quality results by adhering to standards and guidelinesRequirementsHigh school graduate or GED Minimum of one year experience in an inbound/outbound call center or retail environment is preferredExcellent oral and written communication skillsAbility to multitask in speaking on the phone, using the computer and keyboard simultaneously Ability to type at least 25 words per minute is preferredExperience in providing exceptional customer service and maintaining established quality requirementsMust be able to pass a background checkYou must also be available to work various shifts between the hours of 8:00am to 10:00pm Monday to Friday, and 10:00am to 8:00pm on Saturday and Sunday. BenefitsOpportunity to continue working from home in our post-pandemic workplaceRetention bonus at both the 6 month mark and 1 year markEligible for Medical, Dental, and Vision after 60 days of continuous employment$15,000 Life Insurance (Company Paid)401K plan eligibility after 1 year of service w/company match of up to 4%Paid Time Off - Earn 10 days per year after 90 day probationary period$200 Monthly Incentive Bonus PlanWeekly $25 gift card drawing for meeting goalsCareer learning and development programsCasual dress codeNext Steps:If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.

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