Call Center Member Service Associate

NASA Federal Credit Union
Upper Marlboro, MD
Jan 05, 2022
Jan 15, 2022
Customer Service
Full Time
NASA FCU employees are mandated to be fully vaccinated unless legally entitled to an accommodation for a disability (including medical conditions) or a sincerely held religious belief, practice, or observance. Fully vaccinated means at least 14 days have passed since the last shot was administered. Vaccination documentation or an approved accommodation will be required. Testing is not an option.FIND YOUR PURPOSE. JOIN OUR MISSION. As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.We are currently seeking talented Call Center Member Service Associates for our Upper Marlboro, MD call center (just past South Bowie on Route 301).As a Call Center Member Service Associate, you will deliver exceptional member service by telephone while successfully promoting and selling NASA FCU products and services. You must possess proven customer service and sales skills; strong verbal communication; and above all, a desire to help others. The Call Center Member Service Associate position is a tiered position with formal training modules- You control your career advancement as you learn and execute new skills. We offer a generous benefit package:Sign-on Bonus Eligible Competitive compensation: $18.00 - $24.50/hourly (see Education and Experience)401(k) match to 6% of earnings immediate enrollment and 100% vestingChoice of two health plansDental VisionLife Insurance no costLong-term Disability Insurance no costEmployee Assistance Program no costPaid vacation Paid sick time11 Paid holidaysProfit Sharing eligibleWORK SCHEDULEThe Call Center is open from 8:00 am 6:00 pm Monday Friday and Saturdays from 9:00 am 2:00 pm. CCMSAs must be able to work shifts beginning as early as 8:00 am and ending as late as 6:00 pm. Additionally, CCMSAs are scheduled to work a minimum of two Saturdays per month. The typical work week is 40 hours.Provides exceptional member service, utilizes cross-sales skills, solves problems, meets productivity and accuracy standards, and displays superior telephone etiquette.Depending upon skill and experience, our state-of-the-art telephone system routes calls to the CCMSA best able to handle the requested transaction/service.Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.Handles consumer loan and application processing and document collection.Education and/or ExperienceCCMSA I - High school diploma or general education degree (GED). A minimum of one year of basic customer service experience and call handling experience.CCMSA II - High school diploma or general education degree (GED). A minimum of one year of call center or broad level bank/credit union experience.CCMSA III - High school diploma or general education degree (GED). A minimum of one year of call center experience in a bank/credit union. Handles loan application processing/document collection and loan product sales/cross-selling experience. Advanced deposit and loan product counseling experience. Demonstrated writing skills.ID: 2618 Schedule: Monday - Friday 8:00am-6:00pm and Saturdays 9:00am-2:00pm External Company URL: Street: Corporate Office