Customer Care Coordinator

Wallenius Wilhelmsen
Baltimore, MD
Jan 12, 2022
Jan 15, 2022
Program Manager
Full Time
OverviewCustomer Care Coordinator-join our team at our facility in Baltimore!Our Customer Care Team is integral to Wallenius Wilhelmsen business operations. Job DescriptionIn this role you will:Act as liaison to employees, customers, carriers, and vendorsRepresent Wallenius Wilhelmsen to customers both in person and on conference callsUpdate business systems accurately and expediently Verify vehicle shipments and inventory, including location, status, and billingYour experience and background include: Strong working knowledge of Microsoft Excel, tech savvyAbility to work collaboratively within a team environment to meet all performance expectationsStrong professional communication skillsAbility to multi-taskYour work style: Creative, independent and logical thinker Fearless learnerAnalytical problem solverFlexible approach to meet changing priorities and business needsAbility and willingness to work in collaborate team environment to ensure we are going above and beyond to meet the needs of our customers.Job RequirementsInsiders Tip: Building relationships with internal and external customers is an important factor to the success of this role and team Why Wallenius Wilhelmsen?Searching for a career with an organization that reflects your sustainable values? At Wallenius Wilhelmsen, sustainability drives our success. We are a purpose-driven company, committed to redefining sustainable logistics for a world in motion. Join us on our zero emissions journey.Wallenius Wilhelmsen employee programs include a health coach, financial coach, free online courses and discounts on higher education online courses through our Employee Assistance Program site.Our Culture Compass (values) guides how we work together exhibiting Courage, Imagination, Trust, Candor and Speed.Our Leadership Expectations for all employees: Anticipate & Drive Change, Collaborate as One, Lead & Grow People, Lead & Grow Yourself

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