Hertz Mobility Specialist - Customer Service

The Hertz Corporation
Alexandria, VA
Jan 12, 2022
Jan 15, 2022
Customer Service
Full Time
General Responsibilities The Hertz Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Hertz Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers. Ensure optimal operational efficacies to provide customers the best rental car experience Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. Assist customers with various post rental inquiries that involve the rental and billing process Work in a fast paced environment, while providing helpful customer service that enhances the customers rental experience. Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks: 40% off any standard Hertz Rental Up to 50% off holiday groceries Gift Card Savings Health & Wellness benefits Tuition Reimbursement Pet Insurance Career Growth with hands on learning Essential Requirements Professional Experience: Ability to work in a fast paced environment with a variety of tasks. Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. Previous customer service. Strong time management and organizational skills are required Computer literate and detailed orientated. Must have a valid driver's license, be 20 years of age, with an acceptable driving record Knowledge: Customer service resolution practices Excellent communication techniques Sales Management/Coaching ability Skills: Demonstrate good written and oral communication skills. Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills. Demonstrate professionalism and interpersonal skills. Show a high level of ownership, accountability and initiative. Proven experience of working well within a team. Ability to work flexible shifts including weekends and holidays; and work overtime as required. Willing to work outdoors during all weather conditions. Assist with special administrative projects when needed. Ability to stand for long periods of time. Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran