Guest Services associate II

Travel + Leisure Co.
Oxon Hill, MD
Jan 11, 2022
Jan 15, 2022
Accountant, IT
Full Time
Put the World on VacationAt Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the worlds largest vacation ownership company and part of Travel + Leisure Co., were shaping the future of the travel industry.How Youll ShineAs a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests vacations memorable from registration to checkout. Youll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.Though no two days are the same at Wyndham Destinations, youll have the opportunity to:Bring smiles to guests from around the world by providing warm welcomesGuide guests through the registration process, issue unit keys, and provide information about the resort and area attractionsProcess cash and credit card transactions strictly following established proceduresBalance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilitiesComplete all check-out procedures and verify that the correct charges and credits are reflected in guest foliosReserve and confirm reservations for individuals and/or groupsProvide guests with room rate quotesRespond to guest inquiries and concerns as quickly and completely as possiblePromote teamwork and quality service through daily communications and coordination with other departmentsHow Youll Be Rewarded Medical, Dental, and Vision InsuranceDiscounted Hotel & Resort StaysEmployee Stock Purchase ProgramTuition Reimbursement401K Retirement Savings with Company MatchWhat Youll BringProfessional appearance and a positive, can-do attitudeExcellent communication skills with the ability to read, write and understand EnglishAbility to solve problems with a minimum of supervisionBasic math skills and knowledge of proper cash handling proceduresAbility to multitask and work in a fast paced environmentAttention to detail and strong organizing skillsBasic computer and office skillsHotel hospitality front office system knowledge a plusAbility to work independently or with others as neededHigh school diploma or equivalentOne year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environmentA Place for EveryoneHospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, youll find a team thats inclusive, values diversity, and is built on a foundational respect for people from all over the world.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, including the title and the location of the position for which you are applying.

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