Inside Sales/Customer Service Rep.

B/A Manufacturing Corporation
Columbia, MD
Jan 12, 2022
Jan 15, 2022
Full Time
Essential Duties and Responsibilities: include the following. Other duties required as assigned.All aspects of order entry including: Receiving in bound calls for orders and customer service issues, order entry, providing customer service, assisting distributors with orders. Assist with scheduling, resolving order issues, and assisting the outside sales department.Must be willing to work with and communicate with other departments of B/A: Planning, Shipping, Accounting, Operations, Outside Sales, Purchasing, Engineering, Quality Support and Leadership.Print out customer orders from the shared in boxAnswering incoming customer callsReview customer orders and requests via E-mail, fax and from outside salesEnter customer orders and PO's accurately and timely in the ERP systemProvide the Customer with order confirmationsFollow up with customers for updates and/or changes to their ordersReview and edit the Open Orders report to ensure all orders are released and shippedEnter order requested by dates in support of operations lead time, update as requiredProvide excellent customer service and excellent internal serviceSuccessfully upsell B/A Products for all market segmentsCoordinate with Operations and Shipping to advise shipment tracking for customersCoordinate with supply chain, production and engineering for non-standard requestsProvide quality and timely response to all customer requestsSupport and resolve customer escalationsSupport the Return Material Authorization current and future state processSupport customer visits, training and trade shows as neededSupport business initiatives and strategiesSupport and adhere to the customer service guidelinesSupport the department cross training requirements