Customer Service Representative

Hexagon Bio
Baltimore, MD
Jan 12, 2022
Jan 15, 2022
Customer Service
Full Time
About Us Hexagon Bio is a data-driven biotech developing targeted small molecule therapeutics. Our proprietary platform combines data science and synthetic biology to discover and engineer drugs from DNA sequences. We are mining fungal genomes for inspiration for the next generation of targeted therapies for diseases with unmet needs.Hexagon Bio's mission to identify medicines encoded in the global metagenome, and bring them to patients. While nature's molecules have proven to be a rich source of potent medicines, their translation has been laborious and hindered by the lack of mechanistic of the intended target. Hexagon Bio's interdisciplinary platform uses data science, genomics, synthetic biology and automation to discover evolutionarily refined molecules and their protein targets directly from fungal genomes.Job Requirements:Handle incoming customer service callsDispatch incoming customer phone callsAccept customer calls and return customerMaintain customer service related information for customer accountsEnsure quality customer service and customer satisfactionMaintain customer service voicemail and return customer callsProvide customers with superior customer serviceProvide customer service for internal customersCapturing customer information and answering customer inquiriesResolve inbound customer calls regarding accountTake customer orders and provide high-quality customer serviceMake out going customer service callsWork with customer service manager to ensure proper customer serviceResolve any customer service issuesAnswering inbound calls and providing excellent customer serviceProvide customer support and handling customer inquiriesCombining excellent customer service skillsAssure quality customer service to all customersProvide exceptional customer service to all customersProvide superior customer service with all customer interactions

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