Dialer Coordinator (Remote)
DescriptionFluent, Inc. (NASDAQ: FLNT) is a global data-driven performance marketing company and trusted growth partner for leading brands. Experts in creating value for consumers, Fluent leverages its consumer database, digital media portfolio, and, proprietary data science and technology to deliver outcome-based solutions for marketers. Founded in 2010, the company is headquartered in New York City.Role ResponsibilitiesResponsible for the daily management and operation of the Five9 system, ensuring our call centers meet and exceed our goals. Monitors systems performance and executes optimizations to drive revenue in a cost-efficient manner. Identifies and executes optimization opportunities. Troubleshoot problems and performance issues and escalates same as required to continually drive productivity. Professionally communicates status and resolutions of issues in a timely manner. Creates, modifies, and terminates users, campaigns, skills, and other settings within the Five9 platform. Provide on-call system support responsibilities when necessary. Support other internal systems that work in conjunction with the dialer. Promote and maintain an ongoing working relationship with other technology and service departments and partner with them to support our call center environment. Manage multiple priorities in a fast-paced environment through effective communication with peers, customers, partners, and senior leaders. Requirements3 years relevant experience administering VoIP telephony systems in a Call Center environment. Exceptional sense of ownership and business orientation. Knowledge and understanding of call center operations. Willingness to participate in after-hours on-call support when necessary. Ability to work in a fast-paced environment and adjust focus and workflow based on changing deadlines and needs. High proficiency in acquiring and learning new skills working with software and analytics. Excellent written and oral communication skills. Proficient in Excel skills. BenefitsAt Fluent, we like what we do and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition we offer a fully stocked kitchen, catered breakfast and lunch, and our office manager keeps the calendar stocked with activity-filled events. When we're not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes. And we have all the practical benefits, too Competitive compensationAmple career and professional growth opportunitiesNew Headquarters with an open floor plan to drive collaborationHealth, dental, and vision insurancePre-tax savings plans and transit/parking programs401K with competitive employer matchVolunteer and philanthropic activities throughout the yearEducational and social eventsThe amazing opportunity to work for a high-flying performance marketing company! Fluent participates in the E-Verify Program. As a participating employer, Fluent, LLC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Fluent, LLC follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC). The OSC enforces the anti-discrimination provision (274B) of the Immigration and Nationality Act (INA), 8 USC1324b.