Administrative / Office Assistant

Employer
Handyman On Call, Inc.
Location
Laurel, MD
Posted
Jan 13, 2022
Closes
Jan 15, 2022
Ref
311438828
Function
Administrative
Industry
Other
Hours
Full Time
Handyman On Call is looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding customer request for estimates, addressing customer accounts and maintaining our extensive customer knowledge base.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.Responsibilities:Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.Maintain service knowledge base - Act as a service expert to ensure information given to customers is accurate, up-to-date and relevant.Track interactions in CRM - Record customers interactions in internal system to maintain and accurately describe customer interactions.Requirements:1-2 years proven experience in supporting client successExcellent written and verbal communication skillsAbility to address complaints and issues with effective solutions and a positive attitudePassion for delighting customers with above and beyond serviceExcellent time-management and prioritization skillsFamiliarity with CRM systemAbout Handyman On Call:Handyman On Call is a local home remodeling company dedicated to providing customers with exceptional customer service coupled with unmatched home renovation quality..Our employees enjoy a work culture that promotes flexibility and growth.THIS IS A LOCAL POSITION ONLY Powered by JazzHRtguvsN2i05

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